Own every moment of your hiring process

Your company’s hiring process does more than dictate your hiring teams’ effectiveness – it helps define your employer brand to candidates.

Thoughtful, strategic and transparent processes make your candidates feel comfortable, informed and valued. And they empower your hiring teams to work more efficiently and better communicate with hiring managers and executives.

The spectrum of hiring processes at companies is what we call the Greenhouse Hiring Maturity™ curve, which we break down into four stages: chaotic, inconsistent, systematic and, finally, strategic.

As companies climb the Greenhouse Hiring Maturity™ curve, we start to see similarities between the behaviors and strategies that help to deliver a great hiring experience.






At this stage, it’s important to lay the groundwork to deliver great experiences for both candidates and your internal teams. Start building a better hiring culture by engaging employees from all levels of the organization, especially those who will interview future candidates. The conversations and action items below will help you to implement repeatable processes within your Greenhouse account – and every hiring touchpoint.


Key conversations to enable change management:

Begin to build guidelines for how your recruiters and hiring managers interact
  • Great hiring experiences start with a strong recruiter and hiring manager partnership
  • For best practices on strengthening these relationships, check out this webinar and our introduction to structured hiring course
Train your interviewers before they speak to their first candidate
  • Outline your expectations for how company interviews are prepared for, how they are conducted, when feedback is received and any other unique or role-specific parts of your process
  • Use the Greenhouse interviewer training template and/or instructional video for guidance
Train all new hires on how to refer, share on social media and view your internal job board
  • Ensure very employee at your company is a part of the recruiting process
  • Devote time in the onboarding process to introduce every new hire to recruiting basics and get them excited about referrals and sharing your open roles
  • Use the Greenhouse basic user training template and/or support resources for referrals, social media posts and the internal job board

Take action in Greenhouse with the following configuration:
Extend Greenhouse access to your entire team clock.png 15 mins


Additional actions to configure Greenhouse with your team:



When it comes to the hiring experience, you have the right foundation, but there’s room to improve. Strengthen your employer brand even further by taking charge of strategic communication with candidates and future applicants. Ensure consistency in your hiring process with clear guidelines and task assignments.


Key conversations to enable change management:

Implement service-level agreements (SLAs) for internal processes
  • Create an excellent candidate experience that communicates clear expectations around how long each part of the process should take
  • Develop SLAs: written agreements about expectations and responsibilities between members of your hiring team
  • Think through where you can set SLAs for your internal processes – how long until you get feedback from an interview, turnaround time in Hiring Manager review, scheduling SLAs once a candidate moves into a new stage, etc.
  • Learn about removing common roadblocks and streamlining key steps of your hiring process in this webinar

Take action in Greenhouse with the following configuration:
Automate task reminders in Greenhouse by assigning hiring team roles on every job clock.png 10 mins

Monitor and curate your company brand on external-facing review sites
  • Have a strategy in place for popular company/interview review sites like Glassdoor, such as responding to every review and encouraging current employees to leave their own reviews
  • Read this blog post to understand what to consider about your employer brand’s narrative
Train your hiring managers
  • Invest the time to train your hiring managers on the recruiting process and what is expected from them and from you, it will make for a much smoother process with better-quality decisions
  • Use the resources and templates in the Greenhouse roll-out toolkit


Additional actions to configure Greenhouse with your team:



The experience you provide candidates, new hires and hiring managers is a competitive advantage – and it’s benefiting the entire organization long term. You have the confidence to compete for and win top talent. To keep your hiring experience top notch, here are actions we see the most strategic companies continuing to iterate and improve on:


Key conversations to enable change management:

Create a candidate journey map to ensure an optimal experience at every stage
  • Map out each part of your candidate journey, from initial application through to hire, codifying the actions your team takes at each stage to ensure a positive experience
  • Find specific ideas and actions to pursue with your team with help from our candidate experience webinar and course
Create a buddy program to help new hires adapt quickly and get to know their team
  • Give new hires a more positive experience through opportunities to build relationships and make connections within your organization
  • Check out this blog post for tips on creating an inclusive experience from day 1
Operationalize a process to keep talent engaged between when they sign an offer and when they actually start
  • Invest in positive experiences for recent hires during this stage to prevent candidates backing out, such as hiring managers checking in or organizing an event for them to meet the team
  • Check out this article for additional ideas and inspiration
Celebrate your Talent Makers with awards
  • Recognize all your Talent Makers – talent magnets making referrals, talent partners devoting extra time to give detailed interview feedback and talent leaders who help the entire organization value recruiting
  • Incentivize others to help with recruiting with awards
  • Check out our resources for inspiring, supporting and recognizing your organization’s Talent Makers


Quick actions to configure Greenhouse with your team: