Crosschq provides a cloud-based application to enable baseline verification and on-going monitoring of personal credentials, work history, performance, digital/web footprint, criminal activity, and internal/external references. Using this real-time stream of information, Crosschq helps to identify employee behavior that could pose risks to customers, other employees, or a company’s IP/brand.
Greenhouse Recruiting's integration with Crosschq allows your organization to seamlessly add a Crosschq background check to a job's interview plan. In this article, we will cover how to:
- Enable Greenhouse/Crosschq Integration
- Configure Survey Packs for Greenhouse
- Add Crosschq Stage to Job's Interview Plan
- Send and Review Test
Enable Greenhouse/Crosschq Integration
Log in to your Crosschq administrator account, click the Integrations tab on the left hand side and turn on the Greenhouse integration by clicking the slider so it turns green.
Copy the Token/API Key.
Note: Do not send the API key in this initial email.
The Greenhouse Support Team will respond with a SendSafely link for you to enter your API key. A notification will be sent to the Greenhouse Support Team after you have entered your API key and they will email you to confirm that your API key has been set up in your account and your integration is enabled.
Note: To verify your identity, the Greenhouse Support Team might request you provide a Support Verification Code before adding the API key to your organization's account.
Configure Surveys for Greenhouse
Before getting started in Greenhouse Recruiting, your organization will want to set up your Default settings for all of your survey packs in Crosschq and have them enabled for Greenhouse Recruiting. These settings help you determine the exact type and amount of references that you would like included within each survey pack.
Navigate to your Crosschq account.
Once you have logged into the Crosschq platform, configure your default settings for each type of survey pack. Click the Defaults button on the left sidebar.
Select the Edit button to predetermine which kind of references you would like to collect on each survey pack. For example, in the sales survey pack you may want to add a customer/supplier reference. Select Add and press the plus sign until you have added the amount of references that you would like for this survey pack.
Select Save Changes and make sure the checkmark next to Greenhouse ATS is selected. Once you press Save, your defaults will be synced within the Crosschq platform and the Greenhouse application. You will want to make sure you have enabled all of your surveys to be available on Greenhouse by following the same process.
Add Crosschq to Job's Interview Plan
Once the Greenhouse/Crosschq integration is enabled for your organization, you will be able to add the Crosschq assessment as an Interview stage.
To do this for an existing job, navigate to a job (All Jobs>Job Name) and click Job Setup from the Job navigation bar.
From the Job Setup page, navigate to Interview Plan on the left-hand panel. Scroll down the page and click + Add a Stage.
From the Add Stage dialog box, select the Crosschq stage. When finished, click Add to apply the stage to the job's interview plan.
Send and Review the Test
When candidates are moved into the Crosschq Interview stage, Greenhouse will display a Send Test link.
Note: When you send a test from Greenhouse, the interview instructions are actually sent by Crosschq.
Make sure to provide the candidate’s email and select which type of survey applies to the job the candidate is applying for and that you would like their references to fill out. Select the Send Test button, and the candidate will receive an email to initiate their Crosschq process.
Once the candidate has filled out their self assessment, and all of their references have responded to the surveys, the report will be available for viewing within Greenhouse Recruiting. Here you can see the candidate has received their overall Crosschq score and has completed the process.
If you click into the Crosschq stage, you can click the View Report link to be taken directly to the candidate’s report.
If you have any questions, be sure to email firstname.lastname@example.org.