Users signed into Greenhouse Recruiting or Greenhouse Onboarding can connect with the Greenhouse Support team via live chat during specified operating hours.
Note: Live chat is not accessible from the Support Center. Users can access live chat only from within one of the Greenhouse applications.
To begin a live chat, click the Get help widget at the lower-left corner of any page in the Greenhouse Recruiting or Greenhouse Onboarding application and type your question or issue. Be sure to provide clear details so our team can best assist.
Tap your return/enter key or click the paper airplane icon when finished.
Tip: For the quickest and most helpful support, we recommend providing clear details with keywords. Entering words like Chat or Help will still get you to our Support team, but won't provide the agent any upfront information about your issue.
Based on the details you provide, we'll automatically return a few articles that might answer your question even faster than our Support team can help! Click Read More on any of the suggested solutions to view the full article.
If one of the suggested solutions resolves your question, scroll to the bottom of the solutions list to find Was this answer helpful? and click Yes to conclude the support interaction. If the suggested solutions did not answer your question, click No, show more, try rephrasing the question, or follow the options to connect with Support.
Note: You might be prompted to review a few potential solutions before seeing the option for Contact Support.
To connect with live chat, click Contact Support and choose from the listed options. Email is always selectable, and Chat Now is available during specified operating hours. If available, click Chat Now, and the next available Customer Support Specialist will join the chat. The agent will have access to the original question(s) you entered in the Get help window.