Users signed into Greenhouse Recruiting or Greenhouse Onboarding can connect with the Greenhouse Support team via live chat during specified operating hours.
To begin a live chat, click the Get help widget at the lower-left corner of any page in the Greenhouse Recruiting or Greenhouse Onboarding application and type your question or issue. Be sure to provide clear details so our team can best assist.
Tap your return/enter key or click the paper airplane icon when finished.
Based on the details you provide, we'll automatically return a few articles that might answer your question even faster than our Support team can help! Click Read More on any of the suggested solutions to view the full article.
If one of the suggested solutions resolves your question, scroll to the bottom of the solutions list to find Was this answer helpful? and click Yes to conclude the support interaction. If the suggested solutions did not answer your question, click No, show more. You can try rephrasing the question, or follow the options to connect with Greenhouse Support.
To connect with live chat, click Contact Support and choose from the listed options. Email is always selectable, and Chat Now is available during specified operating hours. If available, click Chat Now, and the next available Customer Support Specialist will join the chat. The agent will have access to the original questions you entered in the Get help window.