Greenhouse Recruiting provides default email templates for your company which are used to communicate with both internal employees and your candidates. Your team can edit the existing templates as well as create custom templates.
Every email template must be assigned a specific template type, which determines where the template will populate within Greenhouse Recruiting. The benefit of assigning email template types is that users will not have to scroll through all of your organization's templates when sending an email. Instead, the user will be presented with a shorter list of only the relevant templates based on the specific communication they need to send.
Available email template types
Availability in Greenhouse Recruiting
|When assigning Agency Recruiters to individual jobs.
|When selecting Schedule with Calendly on a candidate's profile and sending the candidate a Calendly link.
|Candidate availability request
|When selecting Request Availability on a candidate's profile.
|When selecting Email [Candidate Name] on a candidate's profile.
|Candidate interview confirmation
|When selecting Send Interview Confirmation on a candidate's profile.
|Candidate referral receipt
|When a user submits a referral.
|When selecting Reject > Reject and Send Email on a candidate's profile.
|Candidate self-schedule request
|When selecting Send self-schedule request on a candidate's profile.
|When sending EEOC questions to a candidate via Application > Job Post Questions > Send EEOC Questions.
|When sending an offer under the Offer Details tab of a candidate's profile.
|When selecting Schedule Interview on a candidate's profile.
|Job post request
|When sending job post questions to a candidate via Application > Job Post Questions > Send Job Post, or when configuring an automated job post request email.
|When selecting to re-send a scorecard reminder to an interviewer from a candidate's profile.
|Sourcing automation step
When sending messages to prospects in Sourcing Automation campaign pools.
Note: Available only to users with CRM access and a Sourcing Automation seat.
|When selecting the Email Team option on a candidate's profile.
|Thank you for applying
|When a candidate has submitted their application.
|Thank you for attending
|When a prospect provides contact information through the Events app.
Create more than one version of a template
Most email template types support creating more than one version of the template. This allows your team to further customize for your needs, such as creating unique Candidate Interview Confirmation email templates for each of your office locations, in case special instructions are required for an onsite interview experience.
Some email template types, such as the Candidate Referral Receipt template, allow your team to create only one version of the template that will be used in all appropriate instances.
Edit template type on existing email template
To edit the template type of an existing email template, navigate to the Email Templates page and click the Edit icon next to the template. (Configure > Email Templates > Edit )
On the Edit Custom Email Template page, click the Type dropdown and select the updated template type.
Scroll to the bottom of the page and click Save when you're finished.