Create custom tokens for email templates and offer templates


When creating or editing custom fields, you have the option to create a token for each field. These tokens can be added to email or offer templates to pull in information specific to the job, candidate profile, etc. In this article, we will discuss how to create a custom token. 

Click the Configure icon Configure.png in the upper right-hand corner, and then click Custom Options in the left-hand panel. 


From the Custom Options page, navigate to the Company Custom Fields section. Click either CandidatesJobs, or Offers depending on the type of custom field for which you intend to create a custom token.

Note: Organizations with an Advanced or Expert subscription tier also can create custom tokens using  custom application fields


On the subsequent page, if the field you wish to associate a custom token with already exists, click the field name. If the field has not been created yet, use the following links to learn how to create a custom field: 


On the Edit Custom Field page, check the box next to Create new email token (optional). Edit the token name if preferred. 


When finished, click Save at the bottom of the page. 

The custom token will now be available for use in your organization's email templates. 

Note: A custom token associated with a non-private custom job field always will populate when used in an email, even if the recipient does not have permission to access the field in Greenhouse Recruiting. A custom token associated with a private custom job field will populate in an email only if the recipient has the appropriate permissions in Greenhouse Recruiting to view the private field.


Note: Custom offer tokens can be used only in offer templates and in email templates created in the My Templates section. Custom offer tokens cannot be used in email templates created in the Organization-Wide Templates section.