Organizations who are great at hiring make recruiting a company-wide effort. However, it can be a challenge to convince certain departments or certain individuals within your organization of their role in creating a recruiting culture. Greenhouse Recruiting's Candidate Survey feature can help your team share recruiting insights with your organization on how their participation impacts the candidate experience.
The Candidate Survey is a set of 9 standardized questions that can be sent to a hired or rejected candidate after they have exited a job's pipeline. The questions gauge the overall satisfaction with the candidate experience and offers space for commentary on ways to improve. Customizing the survey questions would reduce the value of the results. The idea is to have consistent data across all jobs and companies so that you have benchmarks to compare yourself against. In order to have these benchmarks, the questions must be the same across all jobs and across all companies.
Candidate satisfaction is largely in your organization's control and has profound effects on your company’s hiring brand, offer acceptance rates, how many people withdraw before the end of the process, referrals, and more. By collecting consistent data and actual quotes from candidates, it is possible to point to real evidence that shows how resistance to participation in the hiring process is holding the organization back from succeeding at its hiring goals.
Use Case: Imagine starting a meeting with a Hiring Manager about a new job with these two facts:
1. 15% of candidates strongly disagreed with the idea that our interviewers are well-prepared and conducted the interview skillfully. Only 3% of candidates say that about the average company
2. Candidate quote: “I’m not sure my interviewers even knew what role I was applying for. Questions were vague, duplicated or irrelevant.”
That will surely get your team’s attention and set the stage for some behavior change. You could show data comparing Department vs. Department, Office vs. Office, or your company vs. the Greenhouse average. Trend the data over time to see if you are improving. Make candidate satisfaction a company metric that everyone pays attention to.
When configuring Candidate Surveys, your team can opt to send the Survey only to candidates who interview in a specific Office and/or Department, as well as define at what point in the interview pipeline the Survey should be sent. Once the feature is enabled, applicable candidates will receive an invitation to participate in your organization's Candidate Survey when they are either hired or rejected.
Candidates will not be sent a survey if:
- They have received a survey in the past 6 months from another application.
- They are still an active candidate on another job in Greenhouse.
- Do not email has been marked on the candidate's profile page.
For more information about how candidates are notified of a pending Candidate Survey, the questions asked, etc, please review the following resources: