1. Greenhouse Support
  2. All Recruiting topics
  3. Candidates and applications
  4. Candidate survey

Configure the candidate survey

Permissions: Site Admin

Product tier: Available for all subscription tiers

The candidate survey feature allows your organization to configure a short survey that will be sent to candidates after they have exited your hiring process. Feedback captured in the candidate survey provides valuable insight into how candidates are experiencing your interview pipeline.

In this article

Configure the candidate survey

Note: To ensure candidate anonymity and accurate data, the survey is sent by Greenhouse on behalf of your organization. 

To configure candidate surveys for your organization, click the Configure icon Icon_-_Configure__redesign_.png in the top right corner and navigate to Candidate Survey on the left panel.

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From the Candidate Survey page, click Configure to configure the details of the Candidate Survey.

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Select the offices and departments for which candidates should receive the survey. Alternatively, click All Offices and/or All Departments to select all options in the respective fields.

Note: If you select both an office and department, a candidate must be in both the office and the department in order to receive the survey.

When you finish, click Next.

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Select the stage(s) that candidates need to reach in order to be sent a survey. Only candidates who have entered the selected stage will be sent a Candidate Survey. When you're finished, click Next.

Note: All jobs that will send the Candidate Survey must include at least one of the stages you select. 

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In the above example, any candidates who exited the interview pipeline before the Phone Interview stage won't get a survey.

Select how many days (or weeks) after a candidate is rejected or hired should the Candidate Survey be sent. When you're finished, click Save Settings.

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Note: The goal of candidate surveys is to have consistent data across all jobs and companies so that you have benchmarks to compare yourself against. In order to have these benchmarks, the questions must be the same across all jobs and across all companies. Because of this, the questions included in the Candidate Survey are standardized across Greenhouse Recruiting and cannot be edited, removed, or appended.

Preview the candidate survey

Click Preview from the Candidate Survey page to review how the questions are displayed to candidates who are sent the survey. 

The candidate's view of the survey will appear in a pop-up window.

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Turn on the candidate survey

Once the Candidate Survey is configured for your organization, return to the Candidate Survey page and toggle the button to ON in the topmost panel. 

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Candidate Surveys are now turned on for your organization. Candidates who meet the qualifications you configured will receive the following email at the designated time after they are hired or rejected.

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Candidates excluded from a survey

A candidate won't be sent a survey if they meet any of the following criteria when they are hired or rejected from a job:

  • They have received a survey in the past six months from another application
  • They are still an active candidate for another job in Greenhouse Recruiting
  • Do not email has been selected on the candidate's profile page