all_tiers.png

The @mentions feature is a notification system within Greenhouse Recruiting. It allows you to easily include and notify other users within the system when recording notes on a candidate's profile. Use @mentions to highlight a message or note in the following locations:

  • Application Review
  • Private notes
  • Scorecards (Key Take-Aways, Public Notes, Private Notes, Custom Questions)
  • Approvals
  • Make a Note panel on candidate profiles

Users with access to any of the features or pages listed above can create an @mention. 

In this article, we will cover: 

 

Create an @mention

Mention any team member by typing the "@" sign and selecting their name from the dropdown menu. 

Note: You must select the person's name from the dropdown menu so their name is highlighted in the text field. Typing a user's name without selecting from the dropdown list does not tag the user.

2.png

If you need to mention multiple users in a note, follow the instructions above and repeat for each subsequent user.

mceclip0.png

When finished, click Save.

3.png

 

@mention email notification

When @mentioned, a user receives an email notification. The content of the email notification depends based on the permission level of the @mentioned user.

If the @mentioned user's permission level allows them to view the candidate's profile (for example, the user has Job Admin permissions on the role the candidate has applied for), the email notification includes the following:

  • The content of the note/message where the user was @mentioned
  • A link to the candidate's profile

If the @mentioned user's permission level does not allow them to view the candidate's profile (for example, the user has Basic permissions and has not been scheduled to interview the candidate), the email notification includes the following: 

  • The content of the note/message where the user was @mentioned

@mentioning a user who does not have permission to view the candidate's profile does not change the user's permissions or grant them visibility beyond the content of the note or message.

 

@mention Slack notification

Users who have enabled the Slack integration can elect to receive @mention notifications via Slack. 

To enable Slack @mention notifications, click Hi [username] in the top-right corner and select Account Settings

From the Account Settings page, confirm the Slack integration is enabled, or follow the steps here to enable it. Once the integration is enabled, click the toggle next to Send @mentions to Slack so it displays a checkmark.

1.png

Moving forward, every time you're @mentioned, you'll receive a Slack notification with the following information: 

  • The content of the profile or scorecard note where you were @mentioned
  • A link to the @mention on the candidate profile or scorecard (if you have permission to view the candidate and/or scorecard)

Note: Users who enable Slack notifications for @mentions still will receive an email notification for each @mention as well. The email notification cannot be deactivated.