Permissions: Coordinators and Owners

Product tier: Available for Greenhouse Welcome and Greenhouse Onboarding subscription tiers

Surveying new hires about their onboarding experience enables your team to learn how successful your onboarding program is and ways that it can be improved. With Greenhouse Onboarding's feedback feature, you can create automated questions for new hires and report on this data to improve your onboarding process.

Create a new feedback question

To create a new feedback question, click Settings on your navigation bar.

On the left, click Feedback.

Click Add a Question.

Enter your question and timing in the available fields. Choose Custom in the timing field to have a new hire receive a question a certain number of days after their start date.

If needed, you can further define the question so it is only sent to new hires that match the selected criteria.

You can also specify users who should be notified about responses to feedback questions. You can select a specific role such as Manager so the notification is specific to the new employee. Additionally, you can select a specific user who is always notified of feedback responses, regardless of the employee's position.

When you are done, click on Save and Create Another to configure another custom feedback question or Save and Close to return to the Feedback settings page.

New hires are notified by email based on the rules configured in your feedback question. When the question is answered and submitted by the new hire, an email is sent to anyone selected under the Who should be notified when this is answered? field. Aggregate data of responses can be found in the Feedback report.

Edit a feedback question

To edit an existing feedback question, select the question from the Settings > Feedback.

In the Edit Feeback Question dialog box, you can edit the question, date the feedback question is asked, criteria, and users who are notified.

Click Save and Close when you are done.

To delete a task, click Delete from the Edit Feedback Question dialog box. Then, click Yes, delete it to confirm the action.

Note: Deleting a feedback question is a permanent action that cannot be undone.