We're rebranding. How do we update all of our user email addresses?

If your organization is rebranding or has updated its email domain, the Greenhouse Customer Support team can assist you with updating all user email addresses in bulk.

How can I bulk update email addresses to a new domain?

You can't bulk update email addresses directly in Greenhouse Recruiting. However, you can open a support ticket and request a bulk update. Greenhouse Customer Support will be able to guide you on this process.

Note: To make this request, you must be a Site Admin with the additional user-specific permission Can edit another user's advanced permissions.

How does the process work after I put in a request?

After you open a support ticket, the Greenhouse team will send you a comma-separated list (CSV) file containing all your users. Next, you'll need to update the New Email column for all of your users and send it back to the team.

After the updated file is received, Customer Support will complete the bulk update and notify you through email when it's finished.

What do users need to do after their email address is updated?

After the bulk update is finished, each updated user will receive an email from Greenhouse to confirm their new email address.

Users must click the link within 24 hours of receipt for the confirmation to be successful. If a user doesn't click the link within 24 hours, a new link must be sent.

Will these new emails be marked as Primary?

By default, the new email address will be added as an "additional" email address on the user's account.

However, if you'd like to set the new emails as Primary for the updated users, include that information in your initial request.

If you elect to use this option, once a user verifies their new email address, it will automatically be set as the Primary address on their user account.

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