Greenhouse Recruiting's integration with Sterling RISQ allows your organization to initiate orders for background screenings, check the status of orders, and view screening results right within Greenhouse Recruiting. Greenhouse Recruiting has integrated support for background screenings through the Sterling RISQ’s AMY Awesome platforms.

Sterling RISQ provides the platform to their clients to create orders of their candidates and complete the background check. Greenhouse Recruiting’s integration with Sterling RISQ  allows users to create and initiate a background check for a candidate.

Create a webhook

To integrate Sterling RISQ with Greenhouse Recruiting, you’ll need to first create webhook OAuth credentials, then create a webhook.

To create the webhook OAuth credentials, navigate to the Web Hooks page in the Dev Center. (Configure icon > Dev Center > Web Hooks > Web Hooks) and enter the details below.

  • Name This credential: Name of the oauth token credentials, Sterling RISQ OAuth
  • Oauth Token URL: URL of oauth token generated
  • Client ID: Sterling RISQ will provide the username to generate the OAuth token
  • Client Secret: Sterling RISQ will provide the password to generate the OAuth token
  • Grant Type: Select “Client Credentials” from the dropdown

Once configured with the OAuth token credentials, follow the steps in this article to create your webhook. Use the values listed below to configure the webhook:

  • Name: A descriptive name for your integration. Most customers choose 'Sterling RISQ integration'
  • When: Candidate has changed stage
  • Endpoint URL: The Endpoint URL provided by Sterling RISQ
  • Secret key: Keep it blank
  • Error recipient email: Configure the email ID in case any error needs to be received
  • Advanced settings: Keep all the settings as default. In the OAuth dropdown, select the Oauth you have created
  • Disabled: No

Create a Harvest API key for the Sterling RISQ integration

To configure the Greenhouse Recruiting / Sterling RISQ integration, you'll need to create a Harvest API key.

Follow the steps in this article to create the key, and verify that the credentials and permissions below are selected when configuring the Sterling RISQ integration.

Credentials

In the Create New Credential box, make the following selections:

  • API type: Harvest
  • Partner: Sterling RISQ (optional)
  • Description: Sterling RISQ Harvest API key

Permissions

Verify that the following permissions are selected for the Sterling RISQ integration:

Candidates

  • All permissions

Jobs

  • All permissions

Job Posts

  • All permissions

Users

  • All permissions

Custom Fields

  • All permissions

Custom Field Options

  • All permissions

Custom Locations

  • All permissions

Use the Sterling RISQ integration with Greenhouse Recruiting

To initiate the background check of a candidate, you’ll need to change the stage of the candidate to a “Background Check” as shown below. This will send data to Sterling RISQ to process & create the order.

*Please note that if you have different business requirement and need to use a different stage name, please raise it with Sterling RISQ integration manager during the requirement scoping session.

The stage will get changed to “Background Check” and a new order in Sterling RISQ gets created with the order ID. You will be able to see this in the details tab.

In the candidate details tab get updated as the Sterling RISQ order status changes to “In Progress” or “Case Submitted”.

Case Submitted

In Progress

Once the background check order is completed Sterling RISQ will post back the status, score and report URL back to Greenhouse Recruiting.

Additional resources

Contact info@sterlingrisq.com for questions regarding pricing or activating your Sterling RISQ account. Contact risqintegrations@sterlingrisq.com for troubleshooting assistance regarding the integration.

Frequently asked questions

Does background check information stay on a candidate’s profile permanently or are there cases where it will be deleted?

Each background check report is a standalone unit; Each report remains on record for 7 years. In some cases, it may be deleted earlier, either because deletion is required by applicable local law, or because the deletion is requested by the candidate or the end user of the report and Sterling RISQ is not subject to a legal or third-party obligation to retain the order.

Who is notified by Sterling RISQ when a background check is complete and how are they notified? Do you have example screenshots of this?

Email notifications can be set up in the AMY Awesome platform. In Greenhouse, to view the report, authorized Sterling users will be able to do so by accessing the completed report link in the private tab.

Does the integration support international background checks?

International background checks are supported on the Amy Awesome platform.

What permissions does a user need to export a candidate to Sterling RISQ?

User permissions are controlled by the employer and account settings in AMY Awesome platform.

What permissions does that user need to view the results in Sterling RISQ?

Permissions are controlled by the employer and account settings in Sterling. Sterling RISQ will post back the case overall status and score to Greenhouse for all orders. The viewing rights within Greenhouse are not controlled by Sterling RISQ.