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Configure Welcome to the Team Delivery Schedule

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The Welcome to the Team! email is an introductory email sent from Greenhouse Onboarding to the New Hire after they have been added into the system. In the email, New Hires will receive a summary of who their manager is, the team they have joined, and tasks that need their attention.

By default, the Welcome to the Team! email is delivered two days prior to a New Hire's start date, but it can be configured to suit your organization's onboarding flow. In this article, we will cover how to configure a delivery schedule on:

For more information on how to keep the Welcome to the Team! email from being sent entirely, click here.

Note: Configured delivery schedule applies to default and any variation Welcome to the Team! emails.

To configure the delivery schedule for this email, click Settings from the navigation bar and select Emails from the Onboarding Plan section of the left-hand panel.

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From the Emails page, navigate to Welcome to the Team! section and click Update Schedule inline with the email name.

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The delivery schedule for the Welcome to the Team! email can be configured from the subsequent dialog box.

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On Start Date

To set a delivery schedule for a New Hire's start date, select On Start Date from the Send email to new hire dropdown menu.

Click Save and Close when finished.

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Custom Delivery Schedule 

To set a delivery schedule prior to or after a New Hire's start date, select Custom from the Send email to new hire dropdown menu.

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User the provided fields to select whether the Welcome to the Team! email will be sent Before or After the New Hire's start date and how many days before/after.

Click Save and Close when finished.

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Note: If a New Hire is added into your Greenhouse Onboarding account after the scheduled delivery date lapses, the email will not be delivered to the New Hire.