Permissions: Owners and Coordinators

Product tier: Available for Greenhouse Welcome and Greenhouse Onboarding subscription tiers

The 'Welcome to the team' email is an introductory email sent from Greenhouse Onboarding to a new hire after they've been assigned an onboarding plan. In this email, new hires receive a link to start setting up their onboarding account and a summary of their assigned manager and department.

Greenhouse Onboarding provides a default version of this email, but your organization can also add custom variations of this email to target specific new hires.

Note: Learn more about setting the delivery schedule for your organization's 'Welcome to the team' email.

Default 'Welcome to the team' email sections

When new hires receive the default 'Welcome to the team' email, they'll see the following core sections:

Section title Section info
'Get started' button New hires can click this button to navigate to Greenhouse Onboarding
Your manager The new hire's assigned manager
Your department The new hire's assigned department
Your location The new hire's work location

Edit your default 'Welcome to the team' email

Learn more about editing your default 'Welcome to the team' email or variations of this template with the following resource:

Note: The default email can't be turned off or deleted.

Add custom 'Welcome to the team' templates

Your organization can create custom template variations of the default 'Welcome to the team' email to personalize them for new hires with different locations, departments, employment statuses, or other criteria. New hires will receive a custom 'Welcome to the team' variation instead of the default email if they match the applied filter criteria.

To create a new 'Welcome to the team' email template, navigate to Settings Onboarding Plan Emails.

Greenhouse Onboarding Settings page with navigation to Onboarding Plan and Emails tabs highlighted

Scroll to Welcome to the team, then click Create template.

Welcome to the team section in Greenhouse Onboarding email settings page with Create template button highlighted

Use the email template editor to set up the following:

  • Publish or turn off your new email variation
  • Name your template
  • Add a subject line
  • Build your email message
  • Apply new hire filter criteria

Note: Make sure each 'Welcome to the team' email variation has match criteria applied to filter for specific new hires. This ensures that the correct email template will reach new hires with matching locations, departments, employment statuses, or other criteria.

Editor view for creating a new template variation of the Welcome to the team email

When you're done, click Save and Close.

Your organization's new 'Welcome to the team' email will be sent to any new hires who fulfill the criteria you've selected.

Additional resources