When your organization rejects a candidate, that person is no longer considered for the role and is removed from the pipeline for that job. This article covers how to reject an individual candidate from a job, including how to schedule a rejection email.
A candidate can be rejected from the Job Dashboard or from their candidate profile.
On the Job Dashboard, you can find the candidate's information under the Candidates tab and use it to open their profile.
If you're already on the candidate's profile, you can choose the correct job from the right panel.
Open the Stages tab and click Reject at the top of the page.
Default rejection
Use the default rejection for candidates who are no longer a fit or who choose to withdraw from the process.
Include a Rejection reason and check the Start new prospect process after rejection box if you'd like to add the candidate to a prospect pool. Select Reject this candidate from all jobs if you'd like to reject applications from all other jobs they're attached to.
There are some situations where you want to reject a candidate and not provide a rejection email. For example, if the candidate is being considered for multiple jobs and is receiving a single communication from your organization, or if they are still being considered for another role.
Scroll to the bottom and select Reject and don't send email.
However, if you want to send a rejection email, review the template and text, and choose any delay using the dropdown menu at the bottom of the rejection window. Then, click Reject and send email.
Note: Sending a rejection email improves the candidate's experience, and shows that your organization is communicative by providing timely updates about their application.
Note: If you selected the Start new prospect process box, the page will prompt you to add the prospect to a prospect pool and stage.
Security risk rejection
This rejection type is designed for cases involving fraud, spam, or misrepresentation.
Rejection reasons for this rejection type are limited to fraud, spam, or misrepresentation. Select Other (Add details) to provide a custom reason.
To prevent this candidate from receiving emails or stop your team from sending emails to them, select Mark as do not email.
This streamlined flow excludes the option to send rejection emails.
The candidate's rejection information will be displayed at the top of the Stages tab and with any jobs in the right panel.