Trustcruit.com is a fully automated feedback and analytics tool that measures the candidate experience to enable you to improve your recruitment process and create more ambassadors of your employer brand.

Greenhouse Recruiting's integration with Trustcruit allows you to automatically take newly applied / interviewed / rejected candidates from Greenhouse Recruiting, and add them to Trustcruit and automatically request feedback. You can also automatically send surveys to hiring managers.

Note: Before beginning the integration setup, contact Trustcruit Customer Success (support@trustcruit.com) for the endpoint URLs and Secret Keys you will need to get started.

In this article:

Configure user setup permissions in Greenhouse Recruiting

In order to enable the Greenhouse Recruiting / Trustcruit integration, you will need the following developer permissions:

  • Can manage ALL organization’s API Credentials
  • Can manage and configure web hooks

Contact a Greenhouse Recruiting user in your organization with Site Admin level permissions with the additional user-specific permission Can edit another user's advanced permissions to apply the noted developer permissions to your account. Have the user with Site Admin level permissions edit your user account's permissions by navigating to the Configure icon > Users > Your Name.

The user with Site Admin level permissions should navigate to the User-Specific Permissions panel on your user page and expand the Developer Permissions dropdown menu.

Select Can manage ALL organization’s API Credentials and Can manage and configure web hooks so that a check is in each checkbox. When finished, click Save.

Repeat as necessary for any other user that should have access to set up the integration.

Create Harvest API key for the Greenhouse Recruiting / Trustcruit integration

To create a Harvest API key for the integration, click the Configure icon on the navigation bar. Navigate to Dev Center on the left.

From the Dev Center page, click API Credential Management.

From the API Credential Management page, click Create New API Key to generate the API key for Trustcruit.

In the Create New Credential dialog box, make the following selections:

  • API Type: Harvest
  • Partner: Trustcruit
  • Description: Trustcruit Harvest API Key

When finished, click Manage Permissions to generate the Harvest API key and automatically assign it the appropriate permissions required by Trustcruit.

In the subsequent dialog box, click Copy to save your API key to your clipboard. Store the API key in a secure location to provide to Trustcruit in the next step. Click I have stored the API Key once you have copied and saved the key.

Note: You cannot access the full API key again after clicking I have stored the API Key. If you lose your API key and need to access it later, you must create a new API key, provide it to Trustcruit, and then revoke access to the original key.

On the subsequent page, confirm the following permissions are assigned to your new API key:

Activity Feed

  • Select all

Applications

  • GET: Retrieve Application
  • GET: List Applications

Candidates

  • GET: Retrieve Candidates
  • GET: List Candidates

Close Reasons

  • Select all

Custom Field Options

  • GET: Custom field options

Custom Fields

  • GET: Get custom fields

Custom Locations

  • Select all

Demographic data

  • Select all

Departments

  • GET: Retrieve Department
  • GET: List Departments

Job Posts

  • GET: List Job Posts
  • GET: Retrieve Job Post for Job
  • GET: List Job Posts for Job

Job Stages

  • Select all

Jobs

  • GET: Retrieve Job
  • GET: List Jobs

Offers

  • GET: List Application's Offers
  • GET: Retrieve Application's Current Offer
  • GET: Retrieve Offer
  • GET: List Offers

Offices

  • GET: Retrieve Office
  • GET: List Offices

Rejection Reasons

  • Select all

Scheduled Interviews

  • GET: List Interviews for Application
  • GET: Retrieve Interview
  • GET: List Interviews

Sources

  • Select all

Tags

  • GET: List tags applied to candidate
  • GET: List Candidate Tags

User Roles

  • Select all

Users

  • GET: Retrieve User
  • GET: List Users
  • GET: List User Future Job Permissions
  • GET: List User Job Permissions
  • GET: List Pending Approvals

If any of the permissions above are not checked, place a check in the box next to the appropriate permission. Click Save when finished.

Your Harvest API key for the Greenhouse Recruiting / Trustcruit integration is created and configured. Provide your new Harvest API key to Trustcruit Support so they can finish setting up the integration.

Enable Trustcruit webhooks in Greenhouse Recruiting

Before beginning this section, be sure to obtain the endpoint URLs and secret keys from Trustcruit.

In Greenhouse Recruiting, click the Configure icon on your navigation bar, and navigate to Dev Center on the left-hand panel.

From the Dev Center page, click Web Hooks.

Click Web Hooks from the subsequent page.

On the Create A New Web Hook page, provide the following details to create your first webhook:

  • Name: Trustcruit Integration Application
  • When: Candidate has submitted application
  • Endpoint URL: The Endpoint URL received from Trustcruit
  • Secret Key: The Secret Key received from Trustcruit

When finished, click Create Web hook.

You will create four webhooks in total to enable all necessary integration capabilities. Repeat the steps above to create three additional webhooks using the following details:

Webhook #2

  • Name: Trustcruit Integration Interviewed
  • When: Candidate has changed stage
  • Endpoint URL: The Endpoint URL received from Trustcruit
  • Secret Key: The Secret Key received from Trustcruit

Webhook #3

  • Name: Trustcruit Integration Rejected
  • When: Candidate or Prospect rejected
  • Endpoint URL: The Endpoint URL received from Trustcruit
  • Secret Key: The Secret Key received from Trustcruit

Webhook #4

  • Name: Trustcruit Integration Onboarding, Hired, Hiring Manager
  • When: Candidate has been hired
  • Endpoint URL: The Endpoint URL received from Trustcruit
  • Secret Key: The Secret Key received from Trustcruit

That is it! Your Greenhouse Recruiting account and Trustcruit account can now talk to each other.

Use the Greenhouse Recruiting / Trustcruit integration

Contact Trustcruit Support with which job stage will trigger the After Interview form in Trustcruit and which rejection reasons will trigger the After Rejection form.

Example: All the candidates present in the job stage Interview Conducted (not a standard job stage) have been in an interview and should receive an After Interview form from Trustcruit.

Likewise, rejection reason Duplicate must not trigger an After Rejection form, but Lacking skill(s)/qualification(s) could.

After using the integration, you may decide you want to share more information between Greenhouse Recruiting and Trustcruit. If you would like additional information transferred over, please reach out to Trustcruit Customer Success with a list of items to add!