Trustcruit.com is a fully automated feedback and analytics tool that measures the candidate experience to enable you to improve your recruitment process and create more ambassadors of your employer brand.
Greenhouse Recruiting's integration with Trustcruit allows you to automatically take newly applied / interviewed / rejected candidates from Greenhouse Recruiting, and add them to Trustcruit and automatically request feedback. You can also automatically send surveys to hiring managers.
Note: Before beginning the integration setup, contact Trustcruit Customer Success (support@trustcruit.com) for the endpoint URLs and Secret Keys you will need to get started.
Create Harvest API key for the Trustcruit integration
To configure the Greenhouse Recruiting / Trustcruit integration, you'll need to create a Harvest API key.
Follow the steps in this article to create the key, and verify that the credentials and permissions below are selected when configuring the Trustcruit integration.
Credentials
In the Create New Credential box, make the following selections:
- API Type: Harvest
- Partner: Trustcruit
- Description: Trustcruit Harvest API Key
Permissions
Verify that the following permissions are selected for the Trustcruit integration:
- Activity Feed
- Select all
- Applications
- GET: Retrieve Application
- GET: List Applications
- Candidates
- GET: Retrieve Candidates
- GET: List Candidates
- Close Reasons
- Select all
- Custom Field Options
- GET: Custom field options
- Custom Fields
- GET: Get custom fields
- Custom Locations
- Select all
- Demographic data
- Select all
- Departments
- GET: Retrieve Department
- GET: List Departments
- Job Posts
- GET: List Job Posts
- GET: Retrieve Job Post for Job
- GET: List Job Posts for Job
- Job Stages
- Select all
- Jobs
- GET: Retrieve Job
- GET: List Jobs
- Offers
- GET: List Application's Offers
- GET: Retrieve Application's Current Offer
- GET: Retrieve Offer
- GET: List Offers
- Offices
- GET: Retrieve Office
- GET: List Offices
- Rejection Reasons
- Select all
- Scheduled Interviews
- GET: List Interviews for Application
- GET: Retrieve Interview
- GET: List Interviews
- Sources
- Select all
- Tags
- GET: List tags applied to candidate
- GET: List Candidate Tags
- User Roles
- Select all
- Users
- GET: Retrieve User
- GET: List Users
- GET: List User Future Job Permissions
- GET: List User Job Permissions
- GET: List Pending Approvals
Enable Trustcruit webhooks in Greenhouse Recruiting
Before beginning this section, be sure to obtain the endpoint URLs and secret keys from Trustcruit.
To integrate Trustcruit with Greenhouse Recruiting, you'll need to create four webhooks. Follow the steps in this article to create your webhooks and use the values below:
Webhook #1
- Name: Trustcruit Integration Application
- When: Candidate has submitted application
- Endpoint URL: The Endpoint URL provided by Trustcruit
- Secret Key: The Secret Key provided by Trustcruit
Webhook #2
- Name: Trustcruit Integration Interviewed
- When: Candidate has changed stage
- Endpoint URL: The Endpoint URL received from Trustcruit
- Secret Key: The Secret Key received from Trustcruit
Webhook #3
- Name: Trustcruit Integration Rejected
- When: Candidate or Prospect rejected
- Endpoint URL: The Endpoint URL received from Trustcruit
- Secret Key: The Secret Key received from Trustcruit
Webhook #4
- Name: Trustcruit Integration Onboarding, Hired, Hiring Manager
- When: Candidate has been hired
- Endpoint URL: The Endpoint URL received from Trustcruit
- Secret Key: The Secret Key received from Trustcruit
Use the Greenhouse Recruiting / Trustcruit integration
Contact Trustcruit Support with which job stage will trigger the After Interview form in Trustcruit and which rejection reasons will trigger the After Rejection form.
Example: All the candidates present in the job stage Interview Conducted (not a standard job stage) have been in an interview and should receive an After Interview form from Trustcruit.
Likewise, rejection reason Duplicate must not trigger an After Rejection form, but Lacking skill(s)/qualification(s) could.
After using the integration, you may decide you want to share more information between Greenhouse Recruiting and Trustcruit. If you would like additional information transferred over, please reach out to Trustcruit Customer Success with a list of items to add!