Trustcruit.com is a fully automated feedback and analytics tool that measures the candidate experience to enable you to improve your recruitment process and create more ambassadors of your employer brand.
Greenhouse Recruiting's integration with Trustcruit allows you to automatically take newly applied/interviewed/rejected candidates from Greenhouse Recruiting and add them to Trustcruit and automatically request feedback.
Note: Before beginning the integration setup, contact Trustcruit Customer Success (support@trustcruit.com) for the endpoint URLs and Secret Keys you will need to get started.
In this article, we will cover:
- Configure User Setup Permissions in Greenhouse Recruiting
- Create Harvest API Key for the Greenhouse Recruiting / Trustcruit Integration
- Enable Trustcruit Webhooks in Greenhouse Recruiting
- Next Steps
Configure User Setup Permissions in Greenhouse Recruiting
In order to enable the Greenhouse Recruiting / Trustcruit integration, you will need the following developer permissions:
- Can manage ALL organization’s API Credentials
- Can manage and configure web hooks
Contact a Greenhouse Recruiting user in your organization with Site Admin level permissions with the additional user-specific permission Can edit another user's advanced permissions to apply the noted developer permissions to your account. Have the user with Site Admin level permissions edit your user account's permissions by navigating to the Configure icon 
> Users > Your Name.
The user with Site Admin level permissions should navigate to the User-Specific Permissions panel on your user page and expand the Developer Permissions dropdown menu.
Select Can manage ALL organization’s API Credentials and Can manage and configure web hooks so that a check is in each checkbox. When finished, click Save.
Repeat as necessary for any other user that should have access to set up the integration.
Create Harvest API Key for the Greenhouse Recruiting / Trustcruit Integration
To create a Harvest API key for the integration, click the Configure icon in the upper right-hand corner. Navigate to Dev Center on the left-hand panel. From the Dev Center page, click API Credential Management.
From the API Credential Management page, click Create New API Key to generate the API key for Trustcruit.
In the Create New Credential dialog box, make the following selections:
- API Type: Harvest
- Partner: Trustcruit
- Description: Trustcruit Harvest API Key
When finished, click Manage Permissions to generate the Harvest API key and automatically assign it the appropriate permissions required by Trustcruit.
In the subsequent dialog box, click Copy to save your API key to your clipboard. Store the API key in a secure location to provide to Trustcruit in the next step. Click I have stored the API Key once you have copied and saved the key.
Note: You cannot access the full API key again after clicking I have stored the API Key. If you lose your API key and need to access it later, you must create a new API key, provide it to the integration partner, and then revoke access to the original key.
On the subsequent page, confirm the following permissions are assigned to your new API key:
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Activity Feed:
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Applications
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Candidates
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Close Reasons:
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Custom Field Options
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Custom Fields
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Custom Locations:
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Demographic Data
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Departments:
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Job Posts:
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Job Stages:
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Jobs:
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Offers:
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Rejection Reasons:
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Scheduled Interviews:
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Sources:
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Tags:
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User Roles:
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Users:
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If any of the permissions above are not checked, place a check in the box next to the appropriate permission. Click Save when finished.
Your Harvest API key for the Greenhouse Recruiting / Trustcruit integration is created and configured. Provide your new Harvest API key to Trustcruit Support so they can set up the integration.
Enable Trustcruit Webhooks in Greenhouse Recruiting
Before beginning this section, be sure to obtain the endpoint URLs and Secret Keys from Trustcruit.
Click the Configure icon in the upper right-hand corner and navigate to Dev Center on the left-hand panel. From the Dev Center page, click Web Hooks.
Click Web Hooks from the subsequent page.
On the Create A New Web Hook page, provide the following details to create your first webhook:
- Name: Trustcruit Integration Application
- When: Candidate has submitted application
- Endpoint URL: The Endpoint URL received from Trustcruit
- Secret Key: The Secret Key received from Trustcruit
When finished, click Create Web hook.
You will create three webhooks in total to enable all necessary integration capabilities. Repeat the steps above to create the two additional webhooks, using the following details:
Webhook #2
- Name: Trustcruit Integration Interviewed
- When: Candidate has changed stage
- Endpoint URL: The Endpoint URL received from Trustcruit
- Secret Key: The Secret Key received from Trustcruit
Webhook #3
- Name: Trustcruit Integration Rejected
- When: Candidate or Prospect rejected
- Endpoint URL: The Endpoint URL received from Trustcruit
- Secret Key: The Secret Key received from Trustcruit
That is it! Your Greenhouse Recruiting account and Trustcruit account can now talk to each other.
Next Steps
Contact Trustcruit Support with which job stage will trigger the After Interview form in Trustcruit and which rejection reasons will trigger the After Rejection form.
For example, all the candidates present in the job stage Interview Conducted (not a standard job stage) have been in an interview and should receive an After Interview form from Trustcruit.
Likewise, rejection reason Duplicate must not trigger an After Rejection form, but Lacking skill(s)/qualification(s) could.
After using the integration, you may decide you want to share more information between Greenhouse Recruiting and Trustcruit. If you would like additional information transferred over, please reach out to Trustcruit Customer Success with a list of items to add!