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Note: Auto-reject is available for Enterprise customers only.

With auto-reject, you can set up application rules so that, based on an applicant's answer to a question, they will automatically be rejected as a potential candidate. Using auto-reject, you can also automatically assign a rejection reason and send an email to the applicant about the rejection 

For example, for the question, "Do you have a Class A Commercial Driver's License (CDL)?" you may want to automatically reject applicants who do not already possess the license because the position requires driving a tractor trailer.

In this article we will cover all the steps involved in creating an auto-reject application rule: creating a custom job post question and creating an auto-reject application rule.


Create Custom Job Post Questions

We need to create a job post question with a response that will auto-reject the applicant. The directions that follow detail how one would add a custom question to an existing job post.

Important note: auto-rejection can only be configured for questions of the following type:

  • Yes/No
  • Single select
  • Multi select

To create a custom question for a preexisting job post, click on the Jobs tab from your Dashboard and select a job from the list. 

From the job's profile click on the Job Setup tab and use the left-hand panel to navigate to Job Posts.

Click on the edit.pngsymbol beside the job post(s) you wish to edit.


Scroll down the Edit Your Job Post page and click Add Custom Question.


Input your question in the appropriate field and choose either Yes/No, Single Select, or Multi select from the Answer type field. Fill in response choices in the Options field. When you have finished. click Done


When you have returned to the Edit Your Job Post page, scroll to the bottom and click Preview. Review your job post from the Preview screen and click Save. Your custom job post question is now saved.

For more information on managing job posts, please see our video here.


Create Auto-Reject Rule

Now that you have created a custom application question you can assign an auto-reject rule to a response.

While still viewing the job post, click # rules or Manage Rules under the Application Rules column.


From the Rules page, you can edit, delete, and add new rules. Click edit.png to edit existing rules. If you would like to delete an existing rule, click delete.png. To create a new application rule, click Add a Rule


From the Add a Rule dialog box, select your job post question, the candidate response, and click the check box for Auto-Reject. From the Rejection reason drop-down menu, select the rejection reason that will be assigned to the applicant who answers with the specified response.

You may wish to create a new Tag or Rejection Reason for auto-rejected candidates to make it easier to identify candidates who are automatically rejected. To learn how to create a custom rejection reason, click here.

Note: You can also tag auto-rejected candidates with customized candidate tags as well.


Optionally, you can also send a rejection e-mail to the applicant using a rejection email template. To send a rejection email, click Send email.

From the additional fields, select an Email Template to send, when the email should be sent, and the timezone. To learn more about customizing email templates, click here.

When finished, click Save.


Candidates who respond to the question with the designated response will now be auto-rejected. Anyone set up to receive notifications about new candidate applications will not be notified of auto-rejected applicants.


View Auto-Rejected Candidates 

If you would like to view candidates that were auto-rejected based on the application rules you created, click the Candidates tab from your Dashboard.

From the top of the page, click to remove the active filter.


To filter by rejection reason, navigate to Profile Details on the left-hand panel and select the reason from the drop-down menu.

Note: You can also filter by a Candidate Tag if you applied a tag to auto-rejected candidates.


The filtered list will show all candidates rejected because of the rejection reason. To check if a candidate was auto-rejected, click on the individual's name and click on Activity Feed.

From the Activity Feed you can see if the candidate was auto-rejected, the date of the rejection, the reason, and who created the auto-reject application rule.