Permissions: Site Admin, and Job Admin who can create, edit, and delete job posts

Product tier: Available for Advanced and Expert subscription tiers

With auto-reject, your organization can set up application rules so that, based on an applicant's answer to a question, they will automatically be rejected as a potential candidate. Using auto-reject, your organization can also automatically assign a rejection reason and send an email to the applicant about the rejection

Use case: For example, for the job post question, "Do you have a Class A Commercial Driver's License?" you may want to automatically reject applicants who do not already possess the license if the position requires driving a tractor trailer.

Create custom job post question

Before creating an auto-reject application rule, your organization needs to create a custom job post question with a response that will auto-reject the applicant. The directions that follow detail how to add a custom question to an existing job post.

Note: Auto-reject application rules can only be configured for questions of the following type:
  • Yes / No
  • Single-select
  • Multi-select

Click Jobs from the navigation bar and select a job from the subsequent list.

Click Job Setup and then select Job Posts on the left.

Click Edit icon edit.png beside the name of the job post and scroll to the Custom Application Questions section. Click Add Custom Question.

Input your question in the appropriate field and choose either Yes / No, Single-select, or Multi-select from the Answer type field. Fill in response choices in the Options field if appropriate. When you have finished, click Add.

Review your job post configuration and click Save. Your custom job post question is now saved.

Create auto-reject rule

Now that the job has a custom application question, you can assign an auto-reject rule to a response.

To create an auto-reject rule, click Job Setup on your job > Job Post, then select Manage Rules under Application Rules.

From the Rules page, you can edit, delete, and add new rules. To create a new application rule, click Add a Rule.

From the Add a Rule dialog box, select your job post question, the candidate response, and click the check box for Auto-reject.

From the Rejection reason drop-down menu, select the rejection reason that will be assigned to the applicant who answers with the specified response.

You may wish to create a Rejection Reason for auto-rejected candidates to make it easier to identify candidates who are automatically rejected. To learn how to create a custom rejection reason, click here.

Note: You can also tag auto-rejected candidates with customized candidate tags by checking the box next to Tag.

You can also send a rejection email to the applicant using a rejection email template. To send a rejection email, check the box next to Send email.

From the additional fields, select an Email Template to send, when the email should be sent, and the timezone. To learn more about customizing email templates, click here.

When finished, click Save.

Candidates who respond to the question with the designated response will now be auto-rejected.

Note: Anyone set up to receive notifications about new candidate applications will not be notified of auto-rejected applicants.

View auto-rejected candidates

To view candidates who were auto-rejected based on the application rules you created, click Candidates on your navigation bar.

From the top of the page, click to remove the Active filter.

To filter by rejection reason, expand Profile Details on the left-hand panel and select the rejection reason from the dropdown menu.

Note: You can also filter by a Candidate Tag if you applied a tag to auto-rejected candidates.

The filtered list will show all candidates rejected because of the rejection reason. To check if a candidate was auto-rejected, click on the individual's name and click on Activity Feed.

From the Activity Feed you can see the date of the rejection, the reason, and who created the auto-reject application rule.