What is the Candidate Survey feature?

The Candidate Survey feature allows you to configure a short survey to be sent to candidates after they've exited your hiring process.  The feedback you capture will give you valuable insight into the other side of your interviews.  To ensure candidate anonymity and accurate data, the survey is sent by Greenhouse on behalf of your organization. 

By collecting consistent data and actual quotes from candidates, it's possible to point to real evidence that shows how resistance to participation in the hiring process is holding the organization back from being awesome at hiring. 

Configuration

Users with Site Admin permissions can configure the candidate survey via the Configure tab.  Configuration includes:

  • Selecting the Departments and Offices that should receive the survey
  • Selecting the stage(s) that candidates need to have reached to be sent a survey
  • Selecting how many weeks after exiting the interview process candidates should be sent the survey

Candidates will not be sent a survey if:

  • They have received a survey in the past 6 months from another application.
  • They are still an active candidate on another job in Greenhouse.
  • "Do not email" has been marked on the candidate's profile page

 

Email Sent to Candidates

SUBJECT: We want to know what you think

Hi {{CANDIDATE NAME}},

You recently interviewed with {{COMPANY_NAME}} and they want to make sure you had a great experience.  So they've hired us to ask you for some honest, anonymous feedback about your interview experience.

Please take a moment to give us your feedback and what you think could be improved about the process.

[click here to take the survey]

Sincerely,

Greenhouse

 

Candidate Survey Questions

For each question, candidates have the option to select Strongly Disagree, Disagree, Neutral, Agree, or Strongly Agree.  They can also add a comment.  The questions are as follows:

  1. Overall, my interviewing experience was a positive one.
  2. My interview(s) started on time.
  3. The position was clearly explained to me.
  4. The people who interviewed me were well-prepared and conducted the interviews skillfully.
  5. The interviewer(s) got an accurate sense of my strengths and weaknesses.
  6. I was treated with courtesy and respect.
  7. Overall, I found the interview process to be challenging.
  8. Overall, I have a more positive impression of the company having gone through their recruiting process.
  9. Is there anything you wish the company had done differently?

 

Results

Via the Reports tab, users with Job or Site Admin permissions can review the results, including how many surveys were sent, how many were completed, and how many were sent with no reply.  Because the candidate survey questions are standard for all customers, you will be able to compare the results against the average of all of our customers.  Results can be filtered by Office and Department, and they can be exported to Excel.

 

FAQs

Can the copy of the email or the survey questions be edited?

To allow for comparison against the Greenhouse average, the email that candidates receive and the survey questions are standard and cannot be edited.

Can I cancel a pending survey?

Yes.  By individual candidate, you will be able to cancel a pending survey.

Will hired candidates receive surveys?

Yes.  The survey will be sent to candidates after they've exited the interview process, which includes both rejected and hired candidates. 

Other questions?

Leave a comment below, and we'll make sure to build out additional FAQs!

Have more questions? Submit a request

Comments

  • Avatar
    Jennifer Ho

    Will we be able to create custom surveys in the future? We like to send a specific survey to candidates once they have come in for an in-person interview.

  • Avatar
    Alex Powell

    Hey Jennifer!

    We will take that into consideration as a feature request, but for now we are going to maintain standardized questions, to allow for benchmarking.

  • Avatar
    Paul Rakes

    I am going to +1 Jennifer Ho on this one. Adding custom questions would be a great feature. I don't see why the standard questions couldn't remain as required questions for benchmarking then additional questions be added at the organization level for personalization. I mean, if an organization really wants specific questions which we can't get from Greenhouse we will probably use an alternative solution (like Google Forms or SurveyGizmo).

    Very excited for this new functionality though. Much possibility. More data. Experience known. :D

  • Avatar
    Francesca Hall

    +1 to Jennifers Ho and to Paul Rakes! We won't be using the surveys till we can ask specific questions we need answered!

  • Avatar
    Cathy Skordahl
    +1 to customization!
  • Avatar
    Thai Win
    Hey Francesca and Britta! We really appreciate your feedback and will pass it along to our engineering team to consider! For the purpose of benchmarking, we are going to continue using the standard questions, but will certainly update you if any changes are made!
  • Avatar
    Victoria Payne
    + 1 to the suggestion of keeping the standard questions for benchmarking and allowing the ability for company specific customization.
  • Avatar
    Tom O'Mara

    Just some wording suggestions to make the email more warm and a little less corporate:

    "Overall, I have a more positive impression of the company having gone through their recruiting process."
    - Change "the company" to {{ORGANIZATION_NAME}}

    "Is there anything you wish the company had done differently?"
    Change "the company" to "we"

  • Avatar
    Jeffrey Swartwout

    Hi Tom,

    Thanks for the feedback! Making the language less corporate could definitely be a good idea. I'll submit your feedback to the product team!

    Best,
    Jeff

  • Avatar
    Prince Ndlovu

    Very helpful, thank you.

  • Avatar
    Britt Ryan

    Good info. I am curious when you suggest sending it out? What is best practice around that. We are sending after a decision reject/offer.

  • Avatar
    Diego Alamir

    Hi Britt,

    Great question! This is actually something that would be very useful in our Customer Community found here: https://community.greenhouse.io/t5/Strategy-and-Best-Practices/bd-p/BestPractices

    In this scenario, I was checking with some other recruiters and it sounds like there is actually some articles and data surrounding this topic. We've seen that normally 3-4 days after an offer or rejection has occurred delivers the highest survey engagement. Normally you would not want to send it out the same-day or even day after. I hope this helps and please feel free to register for our Community! There are some really helpful discussions taking place there. Thanks again Britt!

    All the best,
    Diego

  • Avatar
    Anna Woeltge

    Can we see the candidate list before the survey is emailed out in case we need to manually add or remove those we don't want it sent to?

  • Avatar
    Laura MacConnell

    I would like to be able to send 1 hour after the candidates' interview is completed. I don't want to have to disposition them as I've noticed that if they are rejected with no offer, they are less inclined to complete the survey. + on the benchmarking is really helpful. Would love to get a standardized Hiring Manager survey to send out to get experience from them that also lives in Greenhouse. Anyone else interested? Using Culture Amp now for surveys - but benchmarking is incredibly useful.

  • Avatar
    Britt Ryan

    +1 on hiring manager survey

  • Avatar
    Rebecca O'Connor

    +1 on Hiring Manager survey too

  • Avatar
    Rebecca O'Connor

    Hi,

    Checking in to see if there was an update on making the surveys customizable?

    Thanks!

    Rebecca

  • Avatar
    Fiona Hsu

    Hi there

    Wanted to check if there are any updates on customizing the surveys! Also wanted to ask if we could send surveys to specific jobs/roles instead of only offices and departments.

    Hope to hear from you!

    Many thanks,
    Fiona

  • Avatar
    Olivia Hirsch

    Hi Anna,

    Thanks for writing in! We aren't able to edit the list of candidates emailed outside of configuring the office, department and stage reached. These changes can be edited from Configure>Candidate Survey>Configure. Hope this helps!

    Thanks,
    Olivia

  • Avatar
    Olivia Hirsch

    Hi Laura,

    Happy to help here! We aren't able to send the candidate survey within one hour after an interview. Surveys are sent on a daily rotation (1 day after, 2 days after).

    We do not have a Hiring Manager survey available via Greenhouse. Sounds like the workaround you are using now would be the best fit!

    Thank you,
    Olivia

  • Avatar
    Olivia Hirsch

    Hi Britt and Rebecca,

    Thanks for following up! We do not have current plans for a Hiring Manager survey and recommend using a third party tool to facilitate. Let us know if there is anything else we can help with!

    Thank you,
    Olivia

  • Avatar
    Olivia Hirsch

    Hi Rebecca and Fiona,

    Thanks for writing in!

    Currently, the candidate survey is not customizable and sending surveys can only be configured by office or department. I recommend following our Product Roadmap to learn about upcoming changes in Greenhouse: https://community.greenhouse.io/t5/Product-Roadmap/idb-p/IdeaExchange. Happy to help with any additional questions!

    Thank you,
    Olivia

  • Avatar
    Jordan Crasilneck

    Do survey links ever expire? For example, if I was sent the survey 6 months ago, could I still access the link and complete it today?

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