Permissions: Site Admin
Product tier: Available for all subscription tiers
The candidate survey feature allows your organization to configure a short survey that will be sent to candidates after they have exited your hiring process. Feedback captured in the candidate survey provides valuable insight into how candidates are experiencing your interview pipeline.
Configure the candidate survey
To configure candidate surveys for your organization, click the Configure icon in the top right corner and navigate to Candidate Survey on the left panel.
From the Candidate Survey page, click Configure to configure the details of the Candidate Survey.
Select the offices and departments for which candidates should receive the survey. Alternatively, click All Offices and/or All Departments to select all options in the respective fields.
Note: If you select both an office and department, a candidate must be in both the office and the department in order to receive the survey.
When you finish, click Next.
Select the stage(s) that candidates need to reach in order to be sent a survey. Only candidates who have entered the selected stage will be sent a Candidate Survey. When you're finished, click Next.
In the above example, any candidates who exited the interview pipeline before the Phone Interview stage won't get a survey.
Select how many days (or weeks) after a candidate is rejected or hired should the Candidate Survey be sent. When you're finished, click Save Settings.
Preview the candidate survey
Click Preview from the Candidate Survey page to review how the questions are displayed to candidates who are sent the survey.
The candidate's view of the survey will appear in a pop-up window.
Enable the candidate survey
Once the Candidate Survey is configured for your organization, return to the Candidate Survey page and toggle the button to ON in the topmost panel.
Candidate Surveys are now enabled for your organization. Candidates who meet the qualifications you configured will receive the following email at the designated time after they are hired or rejected.
Candidates excluded from a survey
A candidate won't be sent a survey if they meet any of the following criteria when they are hired or rejected from a job:
- They have received a survey in the past six months from another application
- They are still an active candidate for another job in Greenhouse Recruiting
- Do not email has been selected on the candidate's profile page