Greenhouse has integrated support for background screenings through Sterling. With an integration enabled, you'll be able to initiate orders for background screenings, check the status of orders, and view screening results right within Greenhouse.
Enabling the Integration
To implement the integration, first contact your Sterling Account Manager to obtain your organization's credentials. Then pass your credentials on to your Greenhouse Account Manager so that they can configure the integration for your organization.
Once the integration is configured, the Private tab on the candidate profile page will contain an Export To Sterling button where you can initiate orders for background screenings, check the status of existing orders, and view background screening results.
Initiating an Order for a Background Screening
Step 1. At any time, navigate to the Private tab on a candidate's profile page. To initiate an order, click the Export to Sterling button, and Greenhouse will send over the first and last name of the candidate as well as the candidate's email address and phone number.
Step 2. Click Complete Report, which will automatically redirect you to the Candidate View in Sterling where you can proceed with completing and submitting the order. The status of the order will be visible under the Background Check section of the Private tab in Greenhouse.
Step 3. Once the screening has been completed, view the Result field under the Background Check section on the Private tab.
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