Why didn't I receive a notification for a stage transition?

Question:

I moved a candidate into a stage that should have triggered a stage transition email notification to be sent.  Why didn't I receive the notification? 

Answer:

The stage transition notification email will only be sent if another user actions that candidate.  In other words, if you are configured to receive the stage transition notification but you are the user who performed this action, you will not receive this notification. 

 

You can view the stage transition notification settings from Job Setup>Notifications.

Applies-To:

Greenhouse Recruiting

Metadata

 

Author: Jess
Create Date: 11:28: 06-29-17
Modified Date: [14:15: 09-09-13]
Keywords: [notifications, stage transitions, notifcations]

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Comments

  • Avatar
    Francesca Cricchio

    What if someone else moves the candidate to a new stage, and you are marked as someone who should get a notification, but you do not receive a notification?

  • Avatar
    Jessie Yang

    Hi Francesca,

    Thanks for writing in!

    I see that we have an open ticket with you in regards to this question. We'll be sure to follow up with you directly to identify what may have happened!

    Best,

    Jessie

    Edited by Jessie Yang
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