I tried to create a new user and was told they already exist. Now I can't find them in the list of users.

If you tried to create a new user and received a message that the user is already registered, it means a user with that email address already exists in your Greenhouse Recruiting organization and you will need to reactivate them, rather than creating a new account.

However, if you can't find the user on your Users page, first make sure that your filters are set to show All Users.


If you still can't locate the user account, please contact Technical Support.