If you are encountering an error when attempting to send an offer via Docusign, the first step to troubleshooting this error would be to refresh the integration. To do so, you would navigate to the Integrations tab > Locate Docusign > Disconnect > Connect again.
If this does not help, please feel free to reach out to our Support Team on chat or through email at email@example.com with the name of the candidate so that we may look further into this.
If you are encountering an error when you are trying to send an offer letter through Docusign, I would advise taking the recommended steps above.
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