If you are encountering an error message when attempting to send an offer via Docusign, the first step to troubleshooting this error would be to refresh the integration.
To do so, you would navigate to the Integrations tab > Locate Docusign > Disconnect. You will then want to select to re-connect to the Docusign Integration once more. This disconnect/ reconnect action will refresh your Docusign credentials in Greenhouse and may resolve the error message being seen.
If the above steps do not resolve the error message being seen, please feel free to reach out to our Support Team on chat or through email at firstname.lastname@example.org with the name of the candidate so that we may look further into this.
Applies to: [organizations using the Docusign integration]
Keywords: [offer, docusign, error, offer letter, preview in docusign]