We want to ensure you receive the best support while using Greenhouse. Here we cover how the Support team operates and helps your organization, plus a couple support interaction tips.
How Greenhouse supports your organization
Any time you need support, start by clicking the Get help widget in the bottom left corner of the application. Once you ask a question, we’ll try and automatically match you with an answer from our Support Site.
If you’re not finding what you need, follow the prompts and Contact Support. For most tickets, you can log a ticket by clicking Email.
If you’re signed into your Greenhouse account and want to live chat with an agent, click Chat now after searching for a topic.
What to expect from support
If we need to further investigate an issue, the Support team partners with other Greenhouse teams on your behalf and will communicate updates as soon as they’re available.
The Support team addresses tickets in the order they’re received. Urgent or sensitive requests are automatically routed to the appropriate groups within our Support team to ensure you receive the best support possible.
Expedite support interactions
Here are a few ways to help our team resolve issues quicker:
Submit a separate ticket for each unique issue
This allows us to address your individual issues as quickly as possible, especially if we need to involve other teams at Greenhouse.
Provide screenshots and screen recordings when possible
It can be difficult to describe the steps you’re taking when an unexpected behavior or error message appears. By providing screenshots or screen recordings of your experience, we can identify and investigate your issue more quickly.
Pro Tip: We also encourage new users to explore Learn Greenhouse. This is a great resource to share with other leaders and colleagues as you introduce them to Greenhouse.
We hope this information is helpful and on behalf of the full Support team, we’re excited to be working with you!