Organizations using identity verification can use Report Builder to analyze verification data across jobs, candidates, and time. This article outlines where identity verification data appears in reports and which fields are available to support your analysis.
Access to identity verification
First, navigate to Configure > Real Talent. Then, set up identity verification for at least one office or department in your organization.
To access identity verification data in Report Builder, users must have:
Permission to view identity verification details
Permission to view or create reports
Configure the View identity verification details permission on a Job Admin level. All users assigned to a Job Admin level with this permission can view identity verification details on the candidate profile and in reporting.
Job reports fields
Identity verification data is available in the Build Your Own Job report. These fields allow you to see whether identity verification is enabled on a job and review verification outcomes across all candidates associated with that job.
To learn how to create and customize reports, see Create a custom report using Report Builder.
Attribute columns
The following attribute column is available at the job level:
Identity verifications enabled: Indicates whether identity verification is configured for the job (True or False).
Metrics
The following metrics are available:
Identity verification statuses: Displays the total number of verification outcomes for candidates on the job. Statuses are grouped into the following categories: Verified, Failed, Not yet verified, Flagged, Pending, and Incomplete.
Verification status counts include all candidates associated with the job, regardless of their current stage.
Verification requests by stage (if enabled): Displays the number of verification requests sent at each stage.
Candidate report fields
Identity verification data is available in the Build Your Own Candidate report. These fields allow you to review the most recent verification outcome for each candidate’s application.
Attribute columns
The following attribute column is available at the application level:
Identity verification status: Displays the candidate’s most recent identity verification status for the application. Statuses include Verified, Failed, Not yet verified, Flagged, Pending, and Incomplete.
Filters and group by options
You can filter or group your report using:
Identity verification status: Filter or group candidates by their most recent verification outcome.
Identity verification status definitions
In Report Builder, detailed verification results are grouped into six high-level statuses. This grouping provides a consistent way to analyze verification outcomes across jobs and candidates. You can read more about identity verification statuses here.
The statuses are:
Verified: The candidate’s identity verification was completed and confirmed.
Failed: The candidate did not pass identity verification.
Not yet verified: No identity verification request is associated with the candidate’s current stage. This status appears when verification has not been triggered for the application.
Flagged: The verification was completed but returned a result that requires review. This includes information mismatches and VPN usage.
Pending: The verification request was sent but is not yet complete.
Incomplete: The verification was not completed. This includes requests that expired, were declined or cancelled, or encountered an error.
Related resources
- Greenhouse identity verification overview
- Send an identity verification request with CLEAR
- Report Builder overview
- Create a custom report using Report Builder