Paradox integrates with Greenhouse at the top of the candidate funnel, capturing candidates who are interested in a particular job. Through the process, Paradox gathers personal information and creates the candidate's profile within Greenhouse recruiting.
The Paradox and Greenhouse Recruiting integration provides the following functionality:
- Capture candidates via Conversation
- Screening candidates based on conversation questions
- Updating status back into Greenhouse
To set up and use the integration follow the steps below in chronological order.
Set up the Paradox integration
To configure the Greenhouse Recruiting / Paradox integration, navigate to the Paradox platform and click Settings.
Toggle the ATS Integration button ON. Next, select Greenhouse from the ATS Integration dropdown.
Use the Paradox integration with Greenhouse Recruiting
Field mapping in Conversation Builder
Once the Paradox integration is enabled, you can create candidate attributes for each Greenhouse conversation/question and map the attributes in the conversation builder.
The following picture provides an example of the conversation builder using age.
Please keep the following in mind when creating your candidate attributes in the conversation builder:
- Create multi-path conversations and set up screening and action rules to qualify/ disqualify candidates.
- Configure conditional workflows to route candidates to the correct Greenhouse status and update statuses back into Greenhouse For Example, if the candidate answers no to Are you at least 18 years old?, Paradox will reject the candidate, put the candidate in a “Not Qualified” status in the CEM, and instantly update the candidate's status in Greenhouse.
Integrate description, expectation & payload
Follow the steps below to create candidates in Paradox: Once there is a step and status change in Greenhouse, a webhook request is made to Paradox with candidate and job information, which includes both creating the candidate in Paradox and assigning a location to the candidate’s profile
- Create candidate
- Assign location to candidate
Once a candidate is created in Paradox, a location will be assigned to the candidate’s profile. Depending on the custom_fields.brand.value field in the payload, Paradox will initiate the correct conversation with the candidate via email and SMS.
Note: If a candidate has an email in the Greenhouse profile but no phone number, we will send the conversation via email only.
Integration Workflow
Opt-in consent for Application-to-Person (A2P) messaging
Application-to-Person (A2P) messaging allows organizations to send messages to standard 10-digit long code (10DLC) phone numbers.
New texting regulations for A2P 10DLC require candidates expressly opt-in when applying for jobs in order to receive A2P communications. If a candidate opts-out, these messages will be blocked.
To obtain this opt-in consent in Greenhouse Recruiting, create a custom application question using Yes/No as the configured answer type and then, apply this question to your job posts in bulk. Once created, you can then report on candidate application responses to locate the consent status.
To learn more on working with A2P 10DLC regulations in Greenhouse Recruiting, reach your Customer Success manager or open a ticketwith Greenhouse Technical Support.
Additional resources
For information or troubleshooting not covered here, reach out to Paradox at support@paradox.ai.