FAQ: Import offices and departments with HRIS Link

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Does HRIS Link office and department import overwrite my organization’s office hierarchy?

No, HRIS Link will not change your organization’s office or department hierarchy. HRIS Link will create new offices or departments, and may update the name of existing offices or departments in Greenhouse Recruiting, but it will not move existing offices or departments to a different place in your organization structure.

When I create a new office or department in my HRIS, where will it appear in the Greenhouse Recruiting organizational hierarchy?

Offices and departments created by HRIS Link are added to the top level of your organizational hierarchy. You are free to move offices or departments into the desired hierarchy after creation.

Can HRIS Link office and department import delete offices or departments?

No, HRIS Link cannot delete offices or departments within Greenhouse Recruiting. Offices and departments must be removed manually within Greenhouse Recruiting.

Can I ask Greenhouse Support for assistance troubleshooting HRIS Link errors?

Yes, Greenhouse Support can assist with troubleshooting HRIS Link errors. If you are unable to resolve an issue using the information and resources provided, click here to open a ticket with the Greenhouse Support team. Be sure to include the following details in your ticket:

  • The workflow ID (found in the error notification)
  • Details about the issue

 

Additional resources