FAQ: HRIS Link office and department import

Does HRIS Link office and department import overwrite my organization’s office hierarchy?

No, HRIS Link will not change your organization’s office or department hierarchy. HRIS Link will create new offices or departments, and may update the name of existing offices or departments in Greenhouse Recruiting, but it will not move existing offices or departments to a different place in your organization structure.

When I create a new office or department in my HRIS, where will it appear in the Greenhouse Recruiting organizational hierarchy?

Offices and departments created by HRIS Link supports building the hierarchy or tiering by leveraging the HRIS Link office/department report headerexternal_parent_id. When using the external_parent_id report header, customers will be able to assign an office or department to have a parent.

For additional information around HRIS Link supporting office and department hierarchy at time of office and department creation, refer to the HRIS Link change log, here.

Can HRIS Link office and department import delete offices or departments?

No, HRIS Link cannot delete offices or departments within Greenhouse Recruiting. Offices and departments must be removed manually within Greenhouse Recruiting.

Can I use nested groups on my office or department import report?

No, HRIS Link doesn’t recognize nested groups on your report. Your structure should be flat, with just the in-app name, reference_ID, or external_ID displayed.

Can I ask Greenhouse Technical Support for assistance troubleshooting HRIS Link errors?

Yes, Greenhouse Technical Support can assist with troubleshooting HRIS Link errors. If you are unable to resolve an issue using the information and resources provided, click here to open a ticket with the Greenhouse Technical Support team. Be sure to include the following details in your ticket:

• The workflow ID (found in the error notification)
• Details about the issue

Additional resources

• HRIS Link office / department import errors
• Set up HRIS Link office and department import
• Office and department-dependent workflows