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Every Greenhouse Recruiting user account has at least one associated email address that is used for logging into the system and for email communication. This article will cover how a Greenhouse Recruiting user can add or update the email address(es) associated with their account.

Primary vs. secondary email addresses

For any given Greenhouse Recruiting user account, you can have a Primary and Secondary email address. Both types of emails can be used to sign into Greenhouse Recruiting.

However, only the Primary email address will receive Greenhouse Recruiting emails (such as notifications, reminders, and interview kits).

Secondary email addresses are helpful if you want to select different email addresses in the From field when sending emails from Greenhouse Recruiting.

Manage your email address

Add an email address to your account

You can update your email address by modifying your Personal Information under Account Settings. (Your initials in the top right corner > Account Settings > Edit icon)

Screenshot of edit personal information

Click Add another email.

Screenshot of add another email

Enter your email address into the field and click Save at the bottom of the page.

Greenhouse Recruiting will send a verification email to the provided email address. Click the verification link included in the email and input your password on the following page to verify the email address.

Screenshot of verification link

Note: If a non-primary email address is ever edited, Greenhouse Recruiting will send an additional verification email to verify the edited email address.

Change your primary email address

You can change the address marked as Primary on your Account Settings page.

To update your email, navigate to your Account Settings page and click the Edit icon under Personal Information. (Your initials in the top right corner > Account Settings > Edit icon Edit-icon.png)

Screenshot of edit personal information

Select the Primary button next to the correct address.

Note: Unverified emails can't be marked as Primary.

Screenshot of primary button

Click Save at the bottom of the page.

Delete a secondary email address

To delete a secondary email address associated with your user account, navigate to the Personal Information page. (Your initials in the top right corner > Account Settings > Edit icon)

Click the X icon next to the email address you want to remove.

Note: Only secondary email addresses can be deleted.

Screenshot of deleting secondary email

When you're finished, click Save at the bottom of the page.

Manage another user's email address

Note: Only Site Admins can update or modify other users' email addresses. 

Go to Configure > Users and select a user from the list. 

On the Edit User page, find the user's existing email address(es). Click Add another email.

Email field on the edit user page

Add the new email address.

Email field on the edit user page with two email addresses added

To set the new email address as the user's primary email address, click the circle under Primary. To delete the email address, click the Delete icon.

When you're done, scroll down and click Save user details.

Tip: The Save user details button will always appear right before the Permissions section. The sections that come before it may vary.

Save user details button on the edit user page