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Rejection Emails

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A rejection email is the official email sent to a candidate or prospect when they are marked Rejected from a job. Greenhouse Recruiting provides your organization with a default version of this rejection email. Additionally, your organization can edit the provided default, create multiple default versions of this email, or write your rejection emails ad hoc when rejecting a candidate or prospect.

 

Edit Default Greenhouse Rejection Email

Note: Only users with Site Admin level permissions or users with Job Admin level permissions with the additional user-specific permission Can manage company email and social media templates can edit the Greenhouse provided default version of the rejection email.

The Greenhouse provided default version of the rejection email can be found by clicking Configure configure.png in the upper right-hand corner and navigating to Email Templates on the left-hand panel.

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From the Email Templates page, click Edit edit.png inline with Default Candidate Rejection.

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Edit the details of the Default Candidate Rejection email. When finished, click Save.

The Default Candidate Rejection with be updated with your edits and will populate for the entire organization when selected during a candidate rejection.

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Add New Organization-Wide Rejection Email

Note: Only users with Site Admin level permissions or users with Job Admin level permissions with the additional user-specific permission Can manage company email and social media templates can edit the Greenhouse provided default version of the rejection email.

In addition to the Greenhouse provided default rejection email, your organization can also create new rejection emails at the organizational level.

Click Configure configure.png in the upper right-hand corner and navigating to Email Templates on the left-hand panel.

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Navigate to the Organization-Wide Templates header and click + New.

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From the Create an Email Template page, input a name of the template and select Candidate Rejection from the Type dropdown menu.

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Configure the details of the email template and click Save.

When rejecting a candidate, this template will appear as an available option from the Template dropdown menu.

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Write Ad Hoc Rejection Email

When rejecting a candidate or prospect from a job, users can always craft their own rejection email from the Reject this Candidate/Prospect dialog box. These messages are created on a per candidate/prospect basis and will not be stored in a template for future use.

Note: Users can also use edit any templates selected from the Template dropdown menu when creating an ad hoc email. Any edits made in the Reject this Candidate/Prospect dialog box will not be saved to the template.