Article Type: How-To
I'm running into issues logging into Greenhouse Recruiting. What steps can I take to troubleshoot?
The best recommendation if you are experiencing issues logging in is to reset your password.
In order to do this, please follow the steps below:
- Navigate to the Greenhouse login page (https://app.greenhouse.io/users/sign_in)
- Type in your email address
- Click Next
- On the next page, click the link Forgot your password?
- Enter your email address once more
- Click the button Send reset instructions
Instructions will then be delivered to the inbox of the email address entered. If you are having trouble locating this email, we recommend checking with your internal team to confirm which email address your account was registered with.
Note: Password must be at least 8 characters and include one upper case character, lower case character, and number