Site Admins can manage key billing details for their organization directly in Greenhouse, including contact information, headcount, and renewal contacts. These updates help ensure invoices are delivered correctly and renewals stay on track.
How to access the billing page
To access your billing details, log into Greenhouse and navigate to Configure > Billing.
This page includes account-level information, such as your assigned account team and the details that appear on your invoices.
Update billing contact information
Your billing contact information is used to generate and deliver invoices for your account. If this information is outdated, billing documents may not be delivered, which could interrupt your Greenhouse plan. Periodically, we may request an account review to make sure the information is up-to-date.
You can update your billing contact at any time by clicking the Edit icon next to that section.
Update tax information
Site Admins can now add a tax ID to support invoicing and local tax compliance requirements. This information appears on future invoices and is shared with the Greenhouse finance team.
To add a tax ID, go to Configure > Billing, then scroll to the Tax information section and click Edit.
In the Edit tax information modal, select your country’s tax ID type from the dropdown menu. Available types include:
- VAT ID (EU/UK)
- TIN/EIN (United States)
- BN (Canada)
- GSTIN (India)
- ABN (Australia)
- Other
Enter your organization’s tax ID in the corresponding field, then click Save. Once saved, the tax ID will appear in the Billing page and be synced with Salesforce for compliance and reporting purposes.
The field is required for organizations in Australia, Canada, the EU, Mexico, and South Africa. Character formats may vary depending on the selected country. For example:
- EU VAT IDs must start with a two-letter country code followed by 8–11 characters (e.g. IE12345678)
- Canadian BN (BC) must follow the format PST-1234-1234
- Mexican IDs must be 12 digits
Greenhouse does not validate tax ID formats at entry but recommends using the official format for your country.
Update renewal contact information
The renewal contact is the person Greenhouse will reach out to about your upcoming plan renewal. Keeping this contact up to date ensures that your team receives timely renewal information.
To update this contact, click the Edit icon next to the renewal contact section.
Update company headcount
Greenhouse uses your company headcount to help tailor your subscription and billing details. If your organization grows or changes, make sure to update your headcount to reflect the current number.
To update this information, click the Edit icon next to the company headcount field.
Notification 120 days before renewal
Greenhouse will display a reminder to your dashboard 120 days before your subscription renewal date. This notification gives your team time to review your plan, update contact information, and make any necessary adjustments.
To make sure all your information is up to date, click Review and you'll be taken through several steps where you can review and update different pieces of billing information.
Keeping your contact details current ensures this notification reaches the appropriate person and helps prevent disruptions to your account.
View billing changes in change log
The Billing page includes a change log where Site Admins can audit updates made to billing-related fields. This includes filters for events like:
- Billing contact updated
- Tax information updated
- Company headcount updated
- Renewal contact updated
To learn how to use the change log, refer to Greenhouse Recruiting change log.
Reviewing this log regularly helps ensure your account information stays accurate and up to date.