An agency must have at least one agency recruiter configured in your Greenhouse Recruiting account in order to submit job candidates through Agencies.
Invite an agency recruiter
Note: Multiple agency recruiters can use the same profile to submit candidates or prospects if a shared email address is used to create an agency recruiter profile in Greenhouse Recruiting.
In your Greenhouse Recruiting account, navigate to Configure > Agencies.
Click Add recruiter.
Select an existing agency from the Agency dropdown.
Note: If you haven't added the recruiting agency to your account yet, click Create new agency to add the agency first.
Enter the agency recruiter's email, then click Create recruiter.
Greenhouse Recruiting sends an invitation to the email address you've provided. Agency recruiters will use the link in their invitation email to set up an account in Agencies and begin submitting job candidates.
When an agency recruiter submits a candidate in Agencies, the candidate's Source will be the agency and the candidate's Referrer will be the agency recruiter.
Troubleshooting agency recruiter invites
When inviting a new agency recruiter to your organization's Greenhouse Recruiting account, you could encounter an error stating the email address already exists or has been invited.
These types of error messages suggest the agency recruiter's email address might have previously been added to your organization's account or another Greenhouse customer's account as a full user instead of as an agency recruiter.
Note: We don't recommend granting external individual access to your organization's Greenhouse Recruiting account as a full user, but recognize external recruiters sometimes consult for specific requirements or overall systems for periods of time.
In most cases, this error message means you need to request the agency recruiter provide an alternate email address to use for their agency recruiter profile, as the address they've provided is already used in the Greenhouse Recruiting system. An email address can be used only once across the entire Greenhouse Recruiting database, whether as a full user or as an agency recruiter.
Click here to contact the Greenhouse Technical Support team for troubleshooting assistance regarding this error if needed.