If you’re using the Calendly integration but your interviews aren’t syncing to Greenhouse Recruiting, there may be another Calendly link present in your email. Follow the steps below to explore the problem and its possible causes.
Did you add a Calendly link to your scheduling email?
The Calendly link is automatically generated when you send the Schedule with Calendly email, so you shouldn't add a Calendly link to the email manually.
If you did add a link, the candidate may have used that link to schedule. This means the interview will successfully appear on your calendar, but it will not sync to the candidate’s profile in Greenhouse Recruiting.
Is there a Calendly link in your email signature?
Remember, the Calendly link will be generated automatically when you send the Schedule with Calendly email. If any other Calendly links are in your email body, the candidate may schedule with the wrong one, and as a result, the event will appear on your personal calendar but won’t sync to Greenhouse Recruiting.
Confirm that your email signature in Greenhouse Recruiting does not include a Calendly link. If it does, update your signature to remove the link.
If you’ve confirmed there isn’t an additional link in your email body and your event still is not syncing, reach out to Greenhouse Technical Support.