Occasionally, you might run into unexpected behavior on Greenhouse Recruiting that affects performance, such as receiving an error message. This often is localized to your browser and can be solved with simple troubleshooting steps.
Use an alternative browser or install browser updates
If you currently use Chrome, see if you experience the same behavior in a different browser such as Mozilla Firefox. Does using an alternative browser help alleviate the situation? If so, the issue might be caused by something specific to your browser, such as an installed add-on or extension, or a potential cache and cookies issue.
If the issue doesn't occur when using a different browser type, we recommend reviewing the troubleshooting steps below to identify and resolve the issue in your preferred browser.
In addition, be sure you are using the latest browser version and install any available updates.
Clear browser cache and cookies
Clearing your browser's cache and cookies can resolve many issues. You can view instructions for different browsers below:
- Microsoft Edge
Deactivate browser extensions
Browser extensions can interfere with activity within your browser. Click the links below for guidance on deactivating extensions in popular browsers:
Troubleshoot Greenhouse Recruiting extensions
If you experience issues while using any Greenhouse Recruiting extensions, we recommend logging out of the extension, then logging back in.
Visit the following articles for additional troubleshooting assistance specific to each extension:
- General troubleshooting for Chrome extensions
- Greenhouse Recruiting Chrome extension
- Greenhouse Report Connector toolkit
Use incognito mode
Using Greenhouse Recruiting in an incognito window sometimes resolves error messages or unexpected behavior. Click here to learn more about using Chrome's incognito mode. See if your particular browser supports incognito mode.