Troubleshoot error message or unexpected behavior in Greenhouse

Occasionally, you might run in to strange behavior in Greenhouse that affects performance (such as receiving an error message). This often is localized to your browser. Here are a few steps we recommend to help you troubleshoot: 


Use an Alternative Browser or Install Updates

If you currently are using Chrome, see if you experience the same behavior in a different browser such as Mozilla Firefox. Does using an alternative browser help alleviate the situation? If so, the issue might be caused by something specific to your browser, such as an installed extension or a cache and cookies issue. If the issue does not occur when using a different browser type, we recommend reviewing the troubleshooting steps below to identify and resolve the issue in your preferred browser. 

In addition, be sure you are using the latest version of your browser and install any available updates.


Clear Browser Cache and Cookies

Clearing your browser's cache and cookies can resolve many issues. You can view instructions for different browsers below:

Note: For Internet Explorer and Safari, be sure to follow the steps to clear your browsing history as well as the steps to clear cookies. Other browser types clear both browsing data and cookies in a single action. 


Deactivate Browser Extensions

Browser extensions can interfere with activity within your browser. Click the links below for guidance on deactivating extensions in popular browsers: 


Use Incognito Mode

Using Greenhouse in a Chrome Incognito window sometimes resolves strange behavior within Greenhouse. Click here to learn more about using Chrome's Incognito mode.