Permissions: Job Admin and above

Product tier: Available for all subscription tiers

Refapp is a digital and automated reference checking tool that gives recruiters and hiring managers full control of their reference checks. Refapp's vision is "reference checks of the future" – to digitize, streamline and increase the validity of the reference check.

Greenhouse Recruiting's integration with Refapp allows you to seamlessly add Refapp's digital reference check to a job's interview plan.

Enable the Greenhouse Recruiting / Refapp integration

To enable the Greenhouse Recruiting / Refapp integration, contact Refapp's support at support@refapp.com to request an API key for your integration. Once you have received your API key, click here to open a ticket with Greenhouse Support.

Note : Do not send your API key in the initial ticket. If needed, Greenhouse Support will respond with a SendSafely link for you to securely share the API key.

Wait for a confirmation email from Greenhouse Support. You may be required to verify your account before you can proceed.

Greenhouse Support will provide a SendSafely link where you can enter your API key. Once Greenhouse Support configures your API key, they will send a confirmation email.

Configure project templates in Refapp

Before you add and configure the Refapp stage in Greenhouse Recruiting, you need to configure some settings in Refapp. Go into your profile and set up at least one project template.

In the project template you select and edit which questionnaire to send out to the referees and what the communication with both candidates and referees will look like.

After you have saved your project template, you need to go into Company settings and go to the Integrations tab. In the integration settings, make sure Include user selection in template choice is selected and add the users that will work with Refapp Reference Checks from within Greenhouse Recruiting.

Add Refapp stage to a job's interview plan

Once the Greenhouse Recruiting / Refapp integration is enabled for your organization, you will be able to add Refapp as an interview stage.

To add the Refapp stage stage to an existing job, navigate to your job (via All Jobs > Job Name) and click Job Setup.

Select Interview Plan on the left side of the page and click + Add a Stage.

Select the Refapp stage on the next window. When you're finished, click Add to apply the stage to the job's interview plan.

Configure the Refapp stage

After the Refapp stage has been added to the job's interview plan, you'll need to configure the stage. To configure the Refapp stage settings, click Edit Interview.

In the Refapp Test to Send Candidate section, select the Test from the dropdown menu. These are not really tests but options for reference checking, based on the project templates you have created in Refapp and the recruiting users that have been configured. Choose the project template that is linked to your name.

Assign at least one Greenhouse Recruiting user to grade / review the submitted reports. When you're finished, click Save.

Note: All configuration for the reference check will need to be done in Refapp via Project Templates.

Send a review a Refapp test in Greenhouse Recruiting

When candidates are moved into the Refapp interview stage, Greenhouse Recruiting will display a Send Test link.

Note: When you send a reference check from inside Greenhouse Recruiting, the e-mails will still be sent by Refapp.

After it has been sent, an assessment's status will display in Greenhouse Recruiting.

Once the reference checking is completed (all referees have submitted their answers), the Interview Kit will contain a link to view the finished report in the Refapp application.

Click View Report to see the finished reference report.

Additional resources

Please contact support@refapp.com for troubleshooting assistance regarding the integration. You can also visit Refapp Support for frequently asked questions and guides on how to configure and use Refapp.