Starred's integration with Greenhouse Recruiting allows users to create workflows that automate the sendout of candidate and internal (hiring manager, recruiter) surveys, triggered by actions in Greenhouse such as application received, candidate rejected, offer created, or candidate hired.
Configure the Starred integration
Log into your Starred account. Note you must have an "Admin" role in Starred, and at least "Site Admin" in Greenhouse.
Once logged in, navigate to: https://app.starred.com/integrations/connect/50002
Click "Connect Greenhouse" and follow the steps.
Enter the email address of your Greenhouse user and click "Log in to Greenhouse".
In the next page, check the "Authorize using a service account" checkbox and then click "Authorize". See the following support article for more information on service accounts: https://support.greenhouse.io/hc/en-us/articles/41437121183899-Connect-to-Harvest-v3-partner-integrations
You will be redirected back to Starred. You will now have to create 4 webhooks in Greenhouse based on the information presented. See the following article for more information on webhooks: https://support.greenhouse.io/hc/en-us/articles/5888163727003-Create-a-webhook-for-an-integration
Use the "Endpoint URL" and "Secret Key" provided in Starred to create 4 webhooks in Greenhouse. The values below correspond to the "When" dropdown:
- Candidate has submitted application
- Offer created
- Candidate has been hired
- Candidate or Prospect rejected
Once done, select "Validate webhooks" to complete the process.
Use the Starred integration
Once connected, a user takes standard actions in Greenhouse, such as rejecting a candidate or marking them as hired, and this automatically triggers the corresponding Starred workflow via the integration (e.g. sending a candidate satisfaction survey after rejection, or a hiring manager survey after hire).
Build a Starred workflow
Click Create new workflow.
Select whether to build from scratch or use one of the existing templates.
Note: If building from scratch, you will need to add a Trigger action, retrieve necessary fields with "Get" steps, add optional filter conditions, and define the final Action step for your Starred survey.
Set up your workflow
Trigger
Select from the 4 available webhooks to initiate your workflow.
Tip: Select "Rejected" for both rejected and withdrawn candidates; you can further define the rejection type in the conditions.
Add "Get" steps
Use "Get" steps to retrieve additional information from the job, hiring team, etc., to customize your workflow. For more details, see Starred's Support page.
Add filters (Optional)
Apply filter conditions to include or exclude specific candidates (e.g., internal candidates or tech jobs).
Define the last Action
Choose Starred as the destination app.
Configure settings including the recruitment stage, recipient details, custom fields, and survey timing (delay and reminders).
Save and enable
Once configured, click Save to enable your new workflow.
Additional resources
For additional information not covered here, reach out to support@starred.com or visit https://support.starred.com/.