Permissions: Job Admin and above

Product tier: Available for Advanced and Expert subscription tiers

If you receive an error message on Google Sheets using the Greenhouse Report Connector, we recommend you take these initial troubleshooting steps:

1. In Google Sheets, select Extensions > Greenhouse Report Connector > Sign Out.

Greenhouse_report_connector___Sign_out.png

Next, sign back into the Greenhouse Report Connector by clicking Extensions > Greenhouse Report Connector > Sign In. Follow the on-screen instructions to give Google Sheets access to your Greenhouse Recruiting account.

2. Ensure your web browser is updated to the latest version. See how to update: Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge.

3. Clear your browser's cache / cookies. See how to clear cache / cookies: Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge.

4. Refresh the report in Greenhouse Recruiting by opening it, then copy / paste the report URL into the Google Sheets Connector again to see if the report populates.

5. If the issue persists, try an incognito browser.

Note: In order to access a report in Greenhouse Report Connector, you must have permission to view the report in Greenhouse Recruiting.

If the above troubleshooting steps don't resolve your issue, contact Greenhouse Support for help.