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At Greenhouse, we want to help companies be great at hiring. The hiring software price is based on the size of your company, and gives you room to grow as your hiring needs change. 

This article serves as an overview of accounting on Greenhouse and can help to address questions you may have around contracts, billing, or payment terms. 

In this article, we will cover:

Greenhouse accounting information

Greenhouse W9

Please click here for a copy of our W9.

Greenhouse banking information

Please find a copy of our banking information linked as an attachment called Greenhouse Payment & Address Information.pdf under Downloads at the top-right side of this article.

Master Service Agreement (MSA)

Please click here for a copy of our Master Service Agreement (MSA).

Contract information

Purchase orders

If a Purchase Order (P.O.) is required for your invoice, please email a copy of the P.O. to accounting@greenhouse.io within 48 hours of receiving your invoice. Payment terms will not be extended to allow for the generation / addition of a P.O.

Payment terms

Payment terms are listed at the top of your order form and at the top of all invoices. In order to keep your account in good-standing, payments must be made on all invoices within the agreed-upon payment terms.

Per our MSA: "In the event any fees are more than thirty (30) days overdue, Greenhouse may suspend its performance of the Greenhouse Services, and require full payment before Greenhouse resumes performance."

Payment options

We accept the following payment types:

  • Check: Please be sure to mail checks to the P.O. Box listed on your invoice. Do not send payments to our New York office as it is currently closed due to COVID-19, and your payment will not be received or processed.
  • ACH/Wire: Please be sure to send all payments to our bank account ending in 2083.

Note: Please see the full account details listed on the bottom of each invoice.

  • Credit Card: We accept credit card payments for invoices under $20,000.00. To pay with a credit card, click Pay Online at the bottom of each invoice. All invoices over $20,000.00 must be paid in full via check or ACH/Wire.

Taxes

Greenhouse currently charges taxes in some states. If your company is tax-exempt, please send a copy of your tax exemption certificate to accounting@greenhouse.io within 48 hours of receiving your invoice. If your tax exemption certificate is received within this timeframe, an adjusted invoice will be returned to you with the tax removed.

Vendor process

If your organization requires us to complete vendor paperwork or to sign up for a vendor portal, please contact accounting@greenhouse.io within 48 hours of receiving your invoice. Payment terms will not be extended if this information is not received within this timeframe.

General considerations

  • Greenhouse does not allow for contract changes, cancellations, or pauses of any kind.
  • Be sure to add system@sent-via.netsuite.com to your contacts list so that Greenhouse invoices or notifications won't be marked as spam.

Additional resources

If you have additional questions not covered here, please reach out to us at accounting@greenhouse.io for support.