Maintain organization's HRIS Link integration


Product tier: Available for Expert subscription tier with HRIS Link add-on

HRIS Link can programmatically sync updates from your HRIS to Greenhouse Recruiting for jobs, users, and offices/departments. Once HRIS Link is enabled for your organization, you are empowered to maintain the integration yourself. Maintaining HRIS Link over time can ensure data parity between your HRIS and Greenhouse Recruiting, reduce errors, and keep your recruiting operation humming at full-speed.

We recommend that owners of your organization's HRIS Link integration bookmark this article for ongoing self-service of the integration.

In this article:

Maintain HRIS Link ISUs and report URLs


You should maintain your HRIS Link ISU (integration system user) credentials to ensure they are current and have access to the reports used for your HRIS Link integration. You can read more about HRIS Link and ISUs here.

Note: The HRIS Link ISU should be a Site Admin with all user-specific permissions. You can read more about creating an ISU for HRIS Link here: How to create a Greenhouse Recruiting integration system user (ISU) for HRIS Link.

HRIS Link report URLs

You should also regularly check that your HRIS Link report URLs are correct and active. You can read more about the report specifications for each of the HRIS Link options below:

If your HRIS Link ISU or report URLs have changed, click here to open a ticket with Greenhouse Support.

Note: Please do not include any sensitive information such as credentials or passwords in the ticket. Greenhouse Support will request that you share any updated URLs or credentials via a secure method using SendSafely.

Audit HRIS Link email notifications

You should regularly audit the HRIS Link email notifications received by your organization. You can read more about the different HRIS Link email notifications here: HRIS Link notifications.

You can review the available HRIS Link email subjects to filter your notifications by error notifications: HRIS Link email subjects.

If you see that a particular error occurs for multiple HRIS Link syncs, cross-reference the email notification error with the documentation below to learn more: 

If you're unable to resolve an error with HRIS Link, click here to open a ticket with Greenhouse Support. Be sure to include the following details in your ticket:

  • The workflow ID (found in the error notification email)
  • Any pertinent details on the issue