Submit a support request through the support center

To open a support ticket with the Greenhouse Support team, navigate to any page in the support center and click Get help in the upper-right corner. 

1.png

A widget labeled How can we help you? will expand in the lower-right corner. Enter your question or issue in the Type your question... field. Be sure to provide clear details so our team can best assist. Tap your return/enter key or click the paper airplane icon Airplane.png when finished.

Tip: For the quickest and most helpful support, we recommend providing clear details with keywords.

2.png

Based on the details you provide, we'll automatically return a few articles that might answer your question even faster than our Support team can help! Click Read More on any of the suggested solutions to view the full article. 

If one of the suggested solutions resolves your question, scroll to the bottom of the solutions list to find Was this answer helpful? and click Yes to conclude the support interaction. If the suggested solutions did not answer your question, click No, show more, try rephrasing the question, or follow the options to connect with Support.

3.png

If the additional suggested solutions do not answer your question, click Contact Support

Note: You might be prompted to review a few potential solutions before seeing the option for Contact Support.  

4.png

Create a ticket by providing the requested details, including adding a file (such as a screenshot) if necessary. Click Submit when finished. We'll send you a confirmation email with your ticket number momentarily, and a member of the Greenhouse Support team will follow up via email as soon as possible.

5.png