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RefNow

RefNow allows you to request detailed reference check reports for your candidates. Using RefNow’s online platform allows you to collect more data and spend less time chasing up references compared with traditional referencing.

Greenhouse Recruiting's integration with RefNow allows you to seamlessly add a RefNow Reference Request Check to a job's interview plan. In this article, we will cover how to:

  • Enable the Greenhouse/RefNow Integration
  • Add RefNow Reference Request to Job’s Interview Plan
  • Send and Review the Test

Enable the Greenhouse/RefNow Integration

To start, contact the RefNow Support Team (support@refnow.co.uk) to receive your API key.

Once you have received your API key, click here to open a ticket with Greenhouse orfill out the form at www.greenhouse.io/asksupport. Note: Do not send your RefNow API key in the email or support ticket, you will be prompted to send this using a secure link sent to you by a Greenhouse Support representative.

Add RefNow Reference Request to Job’s Interview Plan

Once the Greenhouse/RefNow integration is enabled for your organization, you will be able to add RefNow Reference Request as an Interview stage. 

To do this for an existing job, navigate to a job (All Jobs>Job Name) and click Job Setup from the Job navigation bar.

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From the Job Setup page, navigate to Interview Plan on the left-hand panel. Scroll down the page and click + Add a Stage.

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From the Add Stage dialog box, select the RefNow Reference Request stage. When finished, click Add to apply the stage to the job's interview plan.

 

Send and Review the Test

When candidates are moved into the RefNow Reference Request interview stage, Greenhouse will display a Send Test link.

Note: When you send a test from Greenhouse, the interview instructions are actually sent by RefNow.

Make sure to provide the candidate’s email and select which question profile applies to the job the candidate is applying for. Select the Send Test button, and the candidate will receive an email to initiate the RefNow Reference Request process.

You will see the status of the new request as ‘Sent’: 

Once the candidate and referees have responded to the reference request, the report will be available for viewing within Greenhouse Recruiting. Here you can see the candidate has received their completed RefNow reference report:

By clicking the RefNow Reference Request section or the Interview Kit you will be able to view the candidates reference report by clicking the View Report link:

If you have any questions, please email support@refnow.co.uk