RefNow allows your organization to request detailed reference check reports for your candidates. Using RefNow’s online platform allows you to collect more data and spend less time chasing up references compared with traditional referencing.
Greenhouse Recruiting's integration with RefNow allows you to seamlessly add a RefNow Reference Request Check to a job's interview plan. In this article, we will cover how to:
Enable the Greenhouse / RefNow Integration
To start, contact the RefNow Support Team (firstname.lastname@example.org) to receive your API key. Once you have received your API key, click here to open a ticket with Greenhouse or fill out the form at www.greenhouse.io/asksupport.
Note: Do not send the API key in this initial email. API Keys allow access to sensitive data and must be kept secret. If an API Key is shared in an email and your email is intercepted by a malicious third party or your email account is hacked, the hacker would be able to view and access your API Key. For this reason, we require API Keys to be shared securely using SendSafely, Greenhouse’s secure data transfer platform.
The Greenhouse Support Team will respond with a SendSafely link for you to enter your API key. A notification will be sent to the Greenhouse Support Team after you have entered your API key and they will email you to confirm that your API key has been set up in your account and your integration is enabled.
Add RefNow Reference Request to Job’s Interview Plan
Once the Greenhouse/RefNow integration is enabled for your organization, you will be able to add RefNow Reference Request as an Interview stage.
To do this for an existing job, navigate to a job (All Jobs>Job Name) and click Job Setup from the Job navigation bar.
From the Job Setup page, navigate to Interview Plan on the left-hand panel. Scroll down the page and click + Add a Stage.
From the Add Stage dialog box, select the RefNow Reference Request stage. When finished, click Add to apply the stage to the job's interview plan.
Send and Review the Test
When candidates are moved into the RefNow Reference Request interview stage, Greenhouse will display a Send Test link.
Note: When you send a test from Greenhouse, the interview instructions are actually sent by RefNow.
Make sure to provide the candidate’s email and select which question profile applies to the job the candidate is applying for. Click Send Test, and the candidate will receive an email to initiate the RefNow Reference Request process.
You will see the status of the new request as Sent:
Once the candidate and referees have responded to the reference request, the report will be available for viewing within Greenhouse Recruiting. Below you can see the candidate has received their completed RefNow reference report:
By clicking the RefNow Reference Request section or the Interview Kit you will be able to view the candidates reference report by clicking the View Report link:
If you have any questions, please email email@example.com