Permissions: Job Admins, who can email candidates, and Site Admins

Product tier: Available for all subscription tiers

Interviews scheduled through the Greenhouse/Calendly integration can be canceled by either of the following users:

In this article, we will cover interview cancellations from both the Greenhouse user and the candidate's perspective.

Cancel Calendly interview in Greenhouse Recruiting

An interview scheduled through the Greenhouse/Calendly integration can be canceled by any user with at least Job Admin level permissions on the job.

Greenhouse users can cancel directly from the candidate's profile in Greenhouse Recruiting.

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Navigate to the On Job panel and click Stage.

Expand a Stage with the interview that will be canceled and click Cancel

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The Greenhouse user will be redirected to Calendly where they can provide an optional reason for canceling the interview.  

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Once the Greenhouse user clicks Cancel Event, a confirmation email will be sent to the interviewer(s) and the candidate informing them that the interview has been canceled.

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Candidate cancels an interview in Calendly

Interviews scheduled through the Greenhouse/Calendly integration can also be canceled by the candidate. Candidates can cancel from the confirmation email sent by the email provider informing them that a new event has been added to their calendar.

From the confirmation email sent by the email provider, the candidate will click the link inline with Cancel.

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The candidate will be redirected to Calendly where they can provide an optional reason for canceling the interview.  

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Once the candidate clicks Cancel Event, a confirmation email will be sent to the interviewer(s) and the candidate informing them that the interview has been canceled.

Cancel_inteview_with_Calendly_screenshot_of_email_confirmation_from_calendly.png