Product tier: Available for all subscription tiers

At Greenhouse, your organization's data integrity and security are always a primary concern. Our support verification code feature is intended to give Greenhouse Technical Support a way to verify a user's identity when they are asked to perform a task that is deemed sensitive (for example, sharing personal identifying information [PII] about candidates, users, or the organization, or making changes to customer data).

Note: Greenhouse's official policy is to never update permissions on behalf of a customer. Since your organization owns all of its data and we provide the tools to administer your data, this policy ensures that all permission changes within your organization are approved by the appropriate administrators.

If you have been asked by Greenhouse Technical Support for a verification code, navigate to your Greenhouse Recruiting account and click your initials in the top right corner.

Select Account Settings from the dropdown.

Screenshot of Account Settings

Scroll to Support Verification Code on the right and click Generate Code.

Screenshot of Support Verification button

Copy the generated verification code and share it with Greenhouse Technical Support. Our team will use to code to verify your identity.