|Zendesk is a customer service software and support ticketing system.|
When properly configured, Greenhouse Onboarding tasks that are assigned to Zendesk will be automatically added as a ticket via email. In this article, we will cover how to:
Retrieve ServiceNow Email
Greenhouse Onboarding uses a ServiceNow email address to automatically add tickets to the ticketing system when a task is generated in Greenhouse Onboarding.
To enable ServiceNow as a 3rd-party task system, your organization will need to contact your ServiceNow administrator and provide Greenhouse Onboarding with the ServiceNow email used for creating tickets.
Enable ServiceNow for Greenhouse Onboarding
Once the ServiceNow email address is retrieved, navigate to Greenhouse Onboarding and click Settings from the navigation bar.
Select 3rd-Party Task Systems from the left-hand panel.
From the 3rd-Party Task Systems page, click Add New.
Give the 3rd-party task system a name and select ServiceNow from the provided System dropdown menu.
Input the copied ServiceNow email address in the Email Address field.
Since Greenhouse Onboarding allows tokens to be inserted into tasks (which can reveal personally identifiable information), you need to explicitly configure which fields ServiceNow can view.
Use the Viewable Fields dropdown menu to select which fields ServiceNow can view. If a task with a non-viewable token is assigned to ServiceNow, Greenhouse Onboarding will block ServiceNow from viewing the information.
When finished, click Save and Close.