Permissions: --

Product tier: Available for Greenhouse Welcome and Greenhouse Onboarding subscription tiers

ServiceNow is a customer service software and support ticketing system. When properly configured, Greenhouse Onboarding tasks that are assigned to ServiceNow will be automatically added as a ticket via email.

Retrieve ServiceNow Email

Greenhouse Onboarding uses a ServiceNow email address to automatically add tickets to the ticketing system when a task is generated in Greenhouse Onboarding.

To enable ServiceNow as a 3rd-party task system, your organization will need to contact your ServiceNow administrator and provide Greenhouse Onboarding with the ServiceNow email used for creating tickets. 

Enable ServiceNow for Greenhouse Onboarding

When you have the ServiceNow email address, log into Greenhouse Onboarding and click Settings on the navigation bar.

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Select 3rd-Party Task Systems from the Company Info section on the left panel.

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Click Add New to create a new integration.

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Enter a name for the task system and select ServiceNow from the System dropdown menu.

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Enter the email address into the available field. 

Configure the fields that ServiceNow will be able to access. These fields can be used to include specific information in the field.

Example: Greenhouse Onboarding allows you to enter tokens (or, code snippets) into tasks to help automatically personalize the descriptions. For example, you could create a task that includes the employee's name and department. However, since these fields can contain personally identifiable information, you must choose which information to send to ServiceNow. 

If a task is created that contains a piece of blocked information, the information won't be included in ServiceNow and the users will receive a link to complete the task.  

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When you're finished, click Save and Close.