ServiceNow is a customer service software and support ticketing system. When properly configured, Greenhouse Onboarding tasks that are assigned to ServiceNow will be automatically added as a ticket via email.
Retrieve ServiceNow Email
Greenhouse Onboarding uses a ServiceNow email address to automatically add tickets to the ticketing system when a task is generated in Greenhouse Onboarding.
To enable ServiceNow as a 3rd-party task system, your organization will need to contact your ServiceNow administrator and provide Greenhouse Onboarding with the ServiceNow email used for creating tickets.
Enable ServiceNow for Greenhouse Onboarding
When you have the ServiceNow email address, log into Greenhouse Onboarding and click Settings on the navigation bar.
Select 3rd-Party Task Systems from the Company Info section on the left panel.
Click Add New to create a new integration.
Enter a name for the task system and select ServiceNow from the System dropdown menu.
Enter the email address into the available field.
Configure the fields that ServiceNow will be able to access. These fields can be used to include specific information in the field.
When you're finished, click Save and Close.