Whenever a New Hire task assigned to a 3rd-party system is generated, Greenhouse Onboarding will send an email to the external system to generate a ticket/card for the task. This email will only be sent once and Greenhouse Onboarding will not generate any follow-up or reminder emails for the task.

Every email sent to the 3rd-party task system will only contain one task and the following information:

  • Complete Task Link
  • Due Date
  • Description

Note: To limit PII exposure, any tokens included in the task can only be viewed through the 3rd-party task system if that system has been granted view permissions for the token. If a task with a non-viewable token is assigned to the 3rd-party system, Greenhouse Onboarding will block the 3rd-party system from viewing the information. 


 (Zendesk example)