To work properly with Greenhouse, your job post URLs need to follow the convention of using a base URL plus the job ID. This means that you can configure whatever base URL you'd like, but that URL needs to be the same across all job posts. Greenhouse Recruiting will automatically append the job ID to that URL.
For example, if you had a highly customized URL that included a job's department and name, like https://example.com/jobs/engineering/software-developer, that URL would not be configurable in Greenhouse. Because Greenhouse can only generate new job post URLs by adding the job ID to one standard base URL, it wouldn't be possible for Greenhouse Recruiting to automatically generate links that include other details specific to the job, such as the job's name or department.
If you notice that your Greenhouse links aren't pointing to the right location, please make sure that the links on your careers page match the Greenhouse-supported URL format. If your URLs contain custom text, Greenhouse Recruiting will not be able to link to that URL directly.
Are there any workarounds?
Greenhouse won't be able to link automatically to URLs that use an unsupported format, but it may be possible for your developers to set up a redirect from the Greenhouse-supported URLs to the URLs on your careers page.
For example, if the URL for your job post in Greenhouse is https://example.com/jobs?gh_jid=130142, but you'd prefer for it to be https://example.com/jobs/engineering/software-developer, your developers would need to set up a redirect from the Greenhouse URL to the URL on your careers page. With a redirect in place, when candidates click the Greenhouse URL, they would automatically be redirected to the URL on your careers page.
Note: Your development team may need to ensure that tracking pixels and codes are carried through on your redirects.
There are some things to be aware of if you'd like to use customized job post URLs with redirects.
Maintenance
When you post a new job in Greenhouse Recruiting, we'll automatically create a URL for that job and add it to your job board. If you'd like to set up a redirect for all of your URLs, you would need to create a new redirect path for all new job posts in your account.
For example, once you created a new job post, Greenhouse would automatically create the link to the post using the supported format, like https://example.com/jobs?gh_jid=130142. If this link is different from the link on your careers page, like https://example.com/jobs/engineering/software-developer, the links generated in Greenhouse Recruiting wouldn't work until your developers set up a redirect from the Greenhouse link (https://example.com/jobs?gh_jid=130142) to your careers page link (https://example.com/jobs/engineering/software-developer).